HealthSourceRI is the state-run exchange in Rhode Island. Zachary Sherman has been serving as HealthSourceRI’s acting director since November 2015, and was named as the permanent director in March 2016. As of April 4, 2016, the contact center moved to 401 Wampanoag Trail in East Providence. This replaces the previous location on Royal Little Drive, and it’s still functioning at a contact center only (ie, payments and documentation can be dropped off, but in-person assistance is not available at the contact center).
2016 enrollment up 10% over prior year
Open enrollment for 2016 ended on January 31. At that point, HealthSourceRI had 34,670 people enrolled in private plans. Starting February 1, enrollment was limited to people who experience a qualifying event (although Native Americans can enroll year-round, and Medicaid enrollment is also year-round). But by February 20, enrollment had grown to 36,004. 94 percent of them had paid their initial premium by February 23, and HealthSourceRI expected that percentage to rise as more people paid up by the end of the day on February 23 (the deadline to pay for coverage with a March 1 effective date).
For comparison, 31,513 people signed up for coverage in Rhode Island during the 2015 open enrollment period, so enrollment grew by about 10 percent from 2015 to 2016.
HealthSourceRI’s enrollment success comes despite the fact that their advertising budget was slashed by 80 percent compared with last year.
Of the people who had enrolled in plans for 2016 by February 20, About 76 percent already had coverage through the exchange in 2015, but 7,358 were new enrollees (some had coverage through the exchange previously but it was no longer in-force as of the end of 2015). 70 percent of the people who had enrolled by February 20 picked silver plans; 19 percent picked bronze, plans, and 11 percent picked gold.
As of February 20, there were 564 small businesses with coverage through the Health Source RI SHOP exchange. A total of 4,111 employees had coverage under the plans. This was up from 503 small businesses enrolled through the SHOP exchange in June 2015, and 479 in February 2015. Small businesses can enroll in coverage year-round.
Open enrollment for 2017 coverage will begin on November 1, 2016, and will continue until January 31, 2017.
An extension to pay for February coverage
For coverage effective January 1, Rhode Island extended the enrollment deadline to December 29, allowing extra time for people to pick a plan that would start the first of the year. Rhode Island is one of three states where people can normally enroll as late as the 23rd of the month and still get coverage the first of the following month.
So people who enrolled between December 30 and January 23 had coverage effective February 1, as long as they paid for their coverage by the January 23 due date.
But on January 21 and part of January 22, HealthSourceRI had a problem with their phone system. As a result, some people were unable to pay for their February coverage by the January 23 payment deadline. For these people, HealthSourceRI extended the payment deadline to February 8. But everyone in this group had to have finished their plan selection by the January 23 deadline to enroll in coverage effective February 1.
Plan selections made between January 24 and January 31 were effective March 1, and enrollees had until February 23 to make their initial premium payment for March coverage.
Auto-renewal available for 2016
HealthSource RI allowed enrollees the option to have their coverage automatically renewed for 2016, which was a change from their protocol the year before. Exchange officials determined that the benefits of auto-renewal (ie, policies aren’t terminated when insureds don’t return to the exchange during open enrollment) outweighed the benefits of requiring active renewals (ie, enrollees are more likely to be enrolled in the plan that best suits them from one year to the next, as active renewal is more likely to result in a new plan selection).
For 2015 coverage, Health Source RI enrollees who had a 2014 plan needed to renew it or switch to a new plan by December 31, 2014 in order to have coverage in place on January 1, 2015. Plans that were not actively renewed were terminated on December 31. By February 23, 2015, 83 percent of HealthSource RI’s 2014 enrollees had returned to the exchange to renew their coverage for 2015. Of those, 62 percent had switched to a new plan. But the people who didn’t return to the exchange to renew their coverage for 2015 found themselves uninsured as of January 2015.
Other than Rhode Island, the only other states that didn’t allow auto-renewal for 2015 were the ones where the enrollment technology was changing so significantly that auto-renewal simply wasn’t possible (for example, Oregon and Nevada, where the state-run enrollment software was scrapped in favor of Healthcare.gov).
In states using Healthcare.gov, between 35 and 40 percent of 2014 enrollees returned to the exchange to actively select their coverage for 2015, while the rest were auto-renewed (for 2016, more consumers nationwide actively renewed their coverage rather than relying on auto-renewal). Getting consumers to return to the exchange and shop around each year is an integral part of keeping competition in the exchanges strong, so Rhode Island was obviously much more successful in that aspect than most exchanges in 2015. But ultimately, the state determined that it would be in consumers’ best interest to make sure that coverage didn’t lapse for people who didn’t return to the exchange to shop around for 2016.
Rhode Island’s exchange is one of only five in the country that did not offer any plans in 2014 that specifically excluded abortion coverage. This caused some controversy with a local Catholic Bishop, and in neighboring Connecticut the exchange recently started offering four plans without abortion coverage. HealthSource RI’s former director Christine Ferguson said in November 2014 that the exchange was working with the federal government to provide a multi-state plan without abortion coverage.
In January 2015, a lawsuit was brought against HealthSource RI to resolve the issue, because by law, exchanges must have at least one plan available without elective abortion coverage. A bronze plan without abortion coverage did become available through HealthSource RI in January 2015, but plans without abortion coverage were not available for the other three metal levels.
However, the FY 2016 budget took effect July 1, 2015, and it requires carriers in HealthSource RI to offer plan at least one plan at every metal level that doesn’t include abortion coverage starting in 2016. The new RI provision goes further than the ACA’s requirement, and has come under fire from abortion rights advocates who say that it will reduce women’s access to abortion.
As a result of the new requirement, the current carriers had to design new plans or alter benefits on existing plans to comply with the new regulations in 2016. More than a quarter of HealthSourceRI’s private plan enrollees were slated to be automatically renewed onto plans that don’t include abortion coverage in 2016, unless they took action to switch to a new plan by December 23.
Additional federal funding for computer system
Rhode Island has been working to overhaul its quarter-century-old InRhodes eligibility system used by the state’s Executive Office of Health and Human Services. The system verifies eligibility for Medicaid, premium subsidies through HealthSourceRI, and other public assistance programs. In October 2015, Rhode Island officials announced that the state received an additional $112.8 million in federal funds to continue upgrading the system, bringing the total cost of the update to $380 million.
The overhaul began in 2013 and was supposed to be completed in 2015, but it’s now scheduled to continue into 2016. The new grant stipulates that Rhode Island contribute $11.9 million to the project, in addition to the $112.8 million that the federal government is paying. As a result, the state legislature will have to modify the current 2016 fiscal year budget as well as the spending plan for the coming year.
Of the $380 million being spent on the new computer system, about $80 million is being paid the state; the other $300 million is federal funding. But state officials estimate that by 2018, the new computer system will have paid for itself; it will be more efficient in terms of distributing benefits, and is also expected to curb fraud and misuse. The first phase of the system was rolled out in 2013 in time for the first ACA open enrollment period; the system was used to determine tax credit eligibility through HealthSourceRI as well as Medicaid eligibility. But it has continued to be enhanced and upgraded over the last two years.
Budget cuts hamper customer service
Leftover federal funding for HealthSourceRI is being used up in the current fiscal year, and the budget next year is expected to be less than half as much as the already-trimmed budget in the 2016 fiscal year ($12.3 million for the 2017 fiscal year that begins in July 2016, as opposed to $30.9 million for the 2016 fiscal year). As a result, the exchange is struggling to provide the level of customer service they were able to offer during the first two open enrollment periods.
The exchange’s call center had 150 employees during the 2015 open enrollment period, and maintained about 125 call center reps after open enrollment ended. But in August 2015, call center staffing was reduced to 42 people, call center hours were cut back, and weekend hours at the call center were eliminated. The exchange has also had to to cut its advertising budget from $2 million to $400,000.
During the 2015 open enrollment period, HealthSource RI operated two walk-in enrollment centers – one in Warwick and one in Providence. Residents were able to get in-person enrollment help at either one. But as a result of budget cuts and declining foot traffic, the HealthSource RI walk-in center at 70 Royal Little Drive in Providence stopped offering in-person enrollment assistance in August 2015, and the Warwick walk-in center was not operational during the 2016 open enrollment (note that the contact center moved to 401 Wampanoag Trail in East Providence as of April 2016).
About 80 enrollment assisters who had been working at the Providence walk-in center were reassigned to other non-exchange positions in the state, and the walk-in center began functioning as a place where people can pay their premiums or drop off documentation. Rhode Island residents needing help with enrollment are instead being referred to navigators and brokers around the state. As a result of the reduced call center staffing, Rhode Island residents encountered longer hold times at HealthSourceRI in the fall of 2015.
But things were somewhat improved for open enrollment. HealthSourceRI added 80 additional call center staffers to work during open enrollment, and also began receiving phone assistance from the state’s Health and Human Services Office, since the majority of the calls that HealthSourceRI fields are from Medicaid-eligible residents. The exchange has also been working to enhance the self-service features on their website in order to reduce call volume.
2016 rates: weighted average increase < 6.5 percent
Three carriers offer individual plans in HealthSource RI. Rates were finalized by the insurance commissioner in late August, although there was some uncertainty for the next month due to a lawsuit filed by Rhode Island’s Attorney General in an effort to lower the rates that were approved for Blue Cross Blue Shield of Rhode Island.
United Healthcare of New England requested an average rate increase of about 11 percent for their Compass individual plans. The state approved a base rate increase of 4.1 percent (weighted average increase of 2.7 percent).
Neighborhood Health Plan of RI proposed increasing premiums by an average of 8.6 percent for 2015. They were approved for a base rate increase of 8 percent (weighted average increase of 5.8 percent).
Blue Cross and Blue Shield of Rhode Island initially proposed an 18 percent increase (weighted average of 11 percent) for their individual market plans in RI, but in early July, they revised their request to a 14 percent rate hike (weighted average rate increase of just 7 percent). The lower rate proposal was partially due to the fact that in the FY 2016 budget (see below), the HealthSource RI premium fee is lower than initially proposed.
Rhode Island Insurance Commissioner Kathleen Hittner reduced BCBS’ proposed rate hike from 14 percent down to 10 percent, which her office deemed a good compromise between keeping coverage affordable and maintaining insurer solvency. But Attorney General Peter Kilmartin announced on August 31 that he was taking Hittner to court over the rates, alleging that her office didn’t do enough to further reduce the rates before approving them. The BCBSRI rates approved by Hittner were upheld at the end of September, when a Superior Court Judge ruled in favor of Hittner.
At ACAsignups, Charles Gaba calculated a weighted average rate hike of just under 6.5 percent in Rhode Island (that’s including off-exchange enrollments – it’s about 6.28 percent if we only include exchange enrollments), assuming that BCBS ends up with the 7 percent weighted average increase they proposed in July. But their approved weighted average rate hike is likely lower than 7 percent (despite the fact that the AG’s lawsuit was unsuccessful), since their approved base rate hike was smaller than proposed (10 percent versus 14 percent).
Kaiser Family Foundation analyzed benchmark (second lowest-cost Silver) plan premiums in major metropolitan areas across the US to see how much they were changing for 2016. The benchmark plan is important because it’s what premium subsidies are based upon. It can be a different plan from one year to the next, so the change in the benchmark premium doesn’t really tell current policy-holders how much their own premium will change in the coming year. But in Providence RI, the benchmark plan only increased in price by 1.2 percent for 2016, as opposed to a 10.1 percent increase for benchmark plans in metropolitan areas nationwide (the average across states that use Healthcare.gov is 7.5 percent).
Competition drives changes in market share
In 2014, Blue Cross Blue Shield garnered 97 percent of the exchange enrollments, while Neighborhood Health Plan of RI picked up just 3 percent (United joined the exchange in 2015). But Neighborhood Health Plan decreased their rates for 2015, and their market share increased considerably; during the 2015 open enrollment period, Blue Cross Blue Shield and Neighborhood Health Plans each got just under half of the exchange enrollees, while United snagged about 3 percent of the enrollees.
The dramatic shift in market share was no doubt aided by the fact that Rhode Island required active renewals (as opposed to passive auto-renewals) for all policies during the 2015 open enrollment period.
Exchange director appointed to run RI Medicaid
At the end of October, 2015, Governor Raimondo appointed HealthSourceRI director, Anya Rader Wallack, to lead the state’s Medicaid program. Rader Wallack began her new role at Medicaid in November, and Zach Sherman, her HealthSourceRI chief of staff, served as acting director until he was named permanent director in March 2016.
Rader Wallack joined HealthSource RI at the end of 2014. Raimondo, who was the Governor-elect at that time, appointed Anya Rader Wallack to take over the leadership role at HealthSource RI, replacing Christine Ferguson who headed the exchange for two years. Rader Wallack came from Vermont, where she was very instrumental in the push for single payer healthcare in Vermont (that effort was abandoned in December 2014).
uninsured rate drops by nearly 80%
According to Gallup, 13.3 percent of Rhode Island residents were uninsured in 2013. By June 2015, that number had fallen nearly 80 percent, to just 2.7 percent – the lowest in the nation. A study conducted by HealthSourceRI also indicated a sharp drop in the uninsured rate, but not as significant ans the Gallup survey. HealthSourceRI data indicates that the uninsured rate was 11 percent in 2012, and fell to 5 percent by 2015.
According to Kaiser Family Foundation data, there are still 55,000 uninsured residents in Rhode Island. Nearly half of them are eligible for Medicaid, and 23 percent are eligible for premium subsidies through the exchange. HealthSourceRI is working to target as many of the remaining uninsured as possible during the 2016 open enrollment period.
2016 fees assessed market-wide
On June 30, 2015, RI Governor Gina Raimondo signed the state’s FY 2016 budget (beginning July 1), which included a provision to fund HealthSource RI. Lawmakers had considered the possibility of switching to Healthcare.gov instead, due to the costs involved with running a state-based exchange and the relatively small population in RI (more details below). But for now, the Rhode Island will continue to have a state-run exchange.
The new budget calls for a 3.5 percent assessment on plans sold through HealthSource RI, the same as the fee assessed by Healthcare.gov in states that use the federally-run marketplace. But in Rhode Island, the fee is then spread across all individual and small group plans sold in RI, including those sold outside the exchange. That results in an average actual assessment of 2.86 percent for individuals, and 0.59 percent for small groups. Raimondo had initially proposed a higher fee schedule, but the final version of the budget sets the assessment at 3.5 percent.
The state is also providing HealthSource RI with $2.6 million in funding as the exchange transitions away from federal funds to a purely state-based funding approach (federal funds are no longer available to support state-based exchanges).
Enrollment numbers for 2015
As of February 23, 2015, 31,513 people had selected private plans through HealthSource RI. Of that total, 10,301 were new to the exchange for 2015, and 21,212 had coverage in 2014. The 2015 enrollment put the exchange at about 85 percent of the target enrollment projected by HHS.
Of the people who had enrolled by February 23, 30,001 had already paid for their coverage. Although the rest had not yet paid, their payments were not past due. HealthSource RI is the only exchange where enrollees who do not pay their first premium by the due date are quickly purged from the total enrollee count. By the end of March, 30,416 people had in-force private coverage through HealthSource RI. This attrition is to be expected, and it takes into account people who enrolled in February but didn’t pay their first premium, as well as people who simply opted to cancel their coverage before the end of March.
Although nationwide, there was a further decline in effectuated enrollments during the second quarter of 2015, that was not the case in Rhode Island. By the end of June, effectuated enrollments through HealthSourceRI had climbed to 32,451.
Because HealthSource RI quickly removes enrollees who don’t effectuate their coverage (pay the first premium by the due date), their reported enrollment total is always as close as possible to the actual number of people who have in-force coverage through the exchange. The ACA allows for a 90 day payment grace period for exchange enrollees who are receiving premium subsidies, but only if they’ve already paid at least one monthly premium; there’s no grace period for the first premium, and when the first premium isn’t paid by the due date, the policy never goes into effect.
Of the 30,416 people who had in-force private coverage through HealthSource RI at the end of March, 85 percent were receiving premium subsidies, and 56 percent were receiving cost-sharing subsidies. In addition to the private plan enrollments, 65,396 people had enrolled in Medicaid through the exchange by February 21.
By June 2015, there were 503 small businesses enrolled through the SHOP exchange at HealthSource RI (up from 479 on February 23). Those plans cover more than 3,500 employees and dependents. SHOP enrollment continues year-round, as does Medicaid enrollment.
RI lawmakers have long debated how to fund HealthSourceRI’s annual budget, starting in fiscal year 2016 when federal funds are used up. In some states, a per-member fee is being assessed, but RI’s small population (and correspondingly small enrollment total) would result in very high per-member fees if the exchanged were to rely solely on that method of funding.
In December 2015, Rhode Island was one of five states to receive additional exchange funding from the federal government; HealthSource RI got $3 million as a final establishment grant. But the exchange will not be able to rely on further federal funding, as all of the exchanges had to be financially self-sustaining by January 1, 2015.
The total HealthSource RI budget for the 2016 fiscal year that began July 1, 2015 was projected to be $27.68 million. And while the federal government funded the exchange in the first two fiscal years, remaining federal funding was expected to account for only a little over $9 million in the 2016 fiscal year. That left the exchange asking the state to help with $14.5 million in funding, and there was much debate in early 2015 over whether that funding request should be fulfilled.
In a letter to outgoing Governor Chafee that was sent with the exchange’s funding request, HealthSource RI’s then-director Christine Ferguson pointed out that the exchange used up considerable amounts of its initial federal funding helping the state to fix enrollment systems that are used not just for Medicaid, but also for other state-run assistance programs.
Rhode Island Governor Raimondo has said she wants to keep HealthSourceRI as a state-run exchange, although she acknowledges that funding is an issue. Anya Rader Wallack, who headed the exchange for most of 2015, wanted to continue the state-run exchange model, but noted that in a small state, the exchange has to be “right-sized” to fit the state and its budget. The issue was debated by the largely Democratic legislature in the 2015 session, and while lawmakers ultimately decided to keep the exchange in the 2016 budget, some lawmakers favored turning the exchange over to the federal government instead.
Future switch to Healthcare.gov?
As a result of the funding issues facing HealthSource RI, lawmakers have considered other options, including the possibility of switching to the federally facilitated marketplace (FFM). A bipartisan bill (H7817) introduced in the Rhode Island House of Representatives in March 2014 would have eliminated the state-run exchange at the end of 2014 and switched operations over to Healthcare.gov instead.
That bill was held for further study by the legislative committee in May 2014, and was not taken up again in 2015. But at the start of the 2015 legislative session, a similar bill (H5329) was introduced. It was sent to the House Finance committee on February 5, and called for turning the exchange operations over to Healthcare.gov as of the end of December 2015. Ultimately, it did not advance beyond the Finance Committee.
If it had passed, H5329 would have made RI the first state to give up a successful exchange and switch to an FFM (other states – Oregon, Nevada, and Hawaii – have made the switch, but they had floundering state-run exchanges). The economies of scale that go along with relying on the FFM are significant: during the 2014 open enrollment period, the average cost-per-enrollee in the FFM was $647, while in RI it was $1,615.
Governor Lincoln Chafee (who was first a Republican, then an Independent, then a Democrat), did not run for re-election in 2014, and was replaced in January 2015 by Governor Gina Raimondo, also a Democrat. Prior to the election, Raimondo had said that her plan would be to keep the exchange but with a lowered budget (this is in opposition to the other candidates who had said they would either support switching to HealthCare.gov or working with Massachusetts to form a regional exchange).
Although the legislation calling for a switch to Healthcare.gov has not been successful, the issue remains somewhat contentious in Rhode Island. Betsy Stubblefield Loucks, director of Health RIght, made a good case in early 2015 for why the exchange should remain state-run, including one very important point that transcended the budget concerns: at that point, we didn’t yet know how the Supreme Court would rule on the King v. Burwell case. If they had ruled that subsidies are not allowed in the federally-run exchanges, states like Rhode Island that established their own exchanges would have been the only ones where subsidies remained available. But now that the Court has upheld the legality of subsidies in the FFM, that particular hurdle is no longer an obstacle if the state ultimately decides to switch to Healthcare.gov.
Or create a new state regulatory agency?
Another 2014 bill, known as the HealthRIght Bill (H7819) would have created a Rhode Island Healthcare Authority that would consolidate all of the insurance regulatory function that is currently spread across several agencies. The bill would have also required that all insurance in Rhode Island be purchased via HealthSource RI (currently, Vermont and DC have similar regulations, but every other state allows for off-exchange plans). H7819 was considered by a House Committee in June 2014, and was held for further study.
H7819 was heralded by some as a progressive step, and by others as a government boondoggle. Either way, it would put much more control in the hands of state government than H7817, which would eliminate HealthSource RI and turn the exchange over to HHS.
New plans, benchmark prices lower in 2015
The high-performing HealthSource RI exchange offered 20 plans from three carriers in 2015, up from two in 2014. And there wasn’t be much in the way of rate shock for existing exchange enrollees: Blue Cross Blue Shield of Rhode Island (which garnered 97 percent of the the exchange’s enrollees during the 2014 open enrollment period) raised its base rate for individual plans by just 4.5 percent (although BCBS of RI had requested a rate hike of 8.9 percent, the final approved rate increase was just 4.5 percent).
Neighborhood Health Plan of Rhode Island (which enrolled the remaining 3 percent of the people who signed up during the first open enrollment) decreased its base rate by 7.3 percent. Between the two carriers, the weighted average rate increase was about 4.3 percent.
United Healthcare joined the exchange in 2015, which further helped to increase competition and hold down rates (United participated in the RI SHOP exchange in 2014, offering small business plans, but began offering both small business and individual plans for 2015).
And for people who had the benchmark plan (second lowest-cost silver plan) in 2014 and were willing to switch to the new benchmark plan in 2015, premiums were an average of nearly 11 percent lower in 2015, according to an analysis by the NY Times and confirmed by another analysis done by the Kaiser Family Foundation.
Of the 2014 enrollees in HealthSource RI who returned to the exchange to shop for coverage for 2015, 60 percent opted to switch to a new plan, indicating that competition is alive and well in the exchange.
The modest overall rate increases were especially good news given that 2014 rates in Rhode Island were a little higher than the national average. In RI, the lowest cost bronze plan averages $264/month in 2014, versus a national average of $249.
Health Source RI 2014 enrollment
As of August 2014, Health Source RI had a total of 26,686 enrollments in private plans, and premiums had been paid for 25,892 of those plans – a 97 percent payment rate. Another 70,243 people had enrolled in the expanded Medicaid program through Health Source RI by mid-April, but Medicaid enrollment continues year-round, so it’s likely that number has continued to climb.
By October 4, the total number of people enrolled in private plans was 26,245. Based on the August numbers, it’s likely that this later figure was for paid-up policies, but ACAsignups explains that it’s not entirely clear. Total enrollment remained steady in the fall, and was at about 26,300 as of November 1. This is more than twice as many people as the federal government had projected for RI.
The total private plan enrollment in Rhode Island during the first open enrollment period represented 40.6 percent of the eligible population, which was the third highest percentage in the country (trailing only Vermont and California).
Also as of August 2014, the Rhode Island SHOP exchange had 258 enrolled small businesses with paid-up plans. Those plans were covering a total of 1,821 people (1,091 employees plus their dependents). By November 1, total SHOP enrollment had grown to about 2,400 people (the highest per-capita SHOP enrollment in the nation). Small businesses can enroll in plans anytime during the year.
No grandmothered plans
RI joined several other states in rejecting President Obama’s November 2013 policy cancellation “fix” that would have allowed existing plans to extend into 2014. Insureds in RI who received cancellation notices last fall had to enroll in a new ACA-compliant plan to replace their old coverage.
Health Source RI history
Former Gov. Chafee established the Rhode Island Health Benefits Exchange through an executive order in 2011. The state submitted a blueprint for a state-run exchange to the U.S. Department of Health and Human Services (HHS) and received conditional approval in December 2012. The state exchange was re-branded as Health Source RI in July 2013.
Chafee’s executive order established the exchange with the executive branch of state government and set up a 13-member board of directors. The board receives input from the Expert Advisory Committee (which includes representatives of insurance brokers, insurers and medical providers) and the Rhode Island Healthcare Reform Commission (which includes more than 200 stakeholders).
The Commission was established by Chafee in early 2011 and charged with implementing health care reform in the state. The Commission includes multiple workgroups that study and provide recommendations on various aspects of exchange operations.
According to the state about 126,000 people in Rhode Island were uninsured prior to 2014 — approximately 12 percent of the population. Between policies available on the exchange and through increased Medicaid enrollment, RI hopes to achieve near universal coverage. However, the state has not set a target date for reaching that goal. By late 2015, the uninsured population had dropped to about 55,000 people.
Contact the Rhode Island exchange
Health Source RI
More Rhode Island health insurance exchange links
State Exchange Profile: Rhode Island
The Henry J. Kaiser Family Foundation overview of Rhode Island’s
progress toward creating a state health insurance exchange.
Health Care Advocate, Office of the Attorney General
Serves all consumer and health care professionals with health-related problems.
Rhode Island Consumer Assistance Program
Assists people insured by private health plans, Medicaid, or other plans in resolving problems pertaining to their health coverage; assists uninsured residents with access to care.
(401) 462-9520 / email@example.com