Health Insurance Glossary
Hired and trained by the exchanges, navigators will be responsible for providing unbiased assistance to applicants who are enrolling in an exchange health plan, and will direct applicants to additional resources if problems arise. They may be licensed brokers/agents, but are not required to be. In order to maintain impartiality, navigators cannot be compensated by health insurance carriers, but will instead be paid an hourly wage by the exchanges. Read more about navigators.