- What is the No Surprises Act?
- What is surprise balance billing?
- How common was surprise balance billing?
- How does the No Surprises Act protect consumers?
- Does the No Surprises Act protect against all surprise balance bills?
- Can patients still receive balance bills under the No Surprises Act?
- Do these consumer protections apply to all plans as of January 2022?
- Does the No Surprises Act help me if I don’t have health insurance?
What is the No Surprises Act?
The No Surprises Act is a federal law that took effect January 1, 2022, to protect consumers from most instances of “surprise” balance billing. The legislation was included in the Consolidated Appropriations Act, 2021, which was signed into law by President Trump in December 2020, after receiving strong bipartisan support in Congress.
The Biden administration spent much of 2021 working on implementation of the new law. Interim final regulations were published in July 2021 and October 2021, and a proposed rule was published in September 2021. CMS has a helpful overview page, explaining various details of the No Surprises Act.
What is surprise balance billing?
Balance billing happens when an out-of-network medical provider sends a patient a bill for their services, beyond whatever amount (if any) the patient’s health insurance paid. Surprise balance billing refers to two types of situation in which the patient has little to no control over whether they’re treated by an out-of-network provider:
- Emergencies. The general rule is to go to the closest emergency room. This may or may not be in-network, and it may or may not have out-of-network providers caring for patients. But the patient is not in a position to determine whether the care they’re receiving is in-network. Under the No Surprises Act, the consumer protections also extend to hospitalization immediately following emergency room care, until the patient can safely be transferred to an in-network facility.
- Non-emergency situations in which the patient goes to an in-network hospital but is unknowingly treated by an out-of-network provider. For example, you might choose an in-network hospital for your planned surgery, but not realize that the radiologist or anesthesiologist or assistant surgeon isn’t in your insurance network. In some cases, you might never interact with this provider at all.
In those scenarios, it was quite common for patients to receive an unexpected (surprise) balance bill for the care that they unknowingly received from a medical provider who wasn’t in their insurance plan’s network.
How common was surprise balance billing?
Various studies indicated that about 20% of emergency room visits resulted in surprise balance billing. And up to 16% of in-network hospitalizations resulted in surprise balance bills from out-of-network providers who participated in the patient’s care. It’s estimated that about 10 million surprise balance bills will be avoided annually as a result of the No Surprises Act.
How does the No Surprises Act protect consumers?
Under the No Surprises Act, out-of-network providers cannot send patients a balance bill for emergency treatment or for out-of-network care provided at an in-network hospital. Instead, the patient can only be charged their regular in-network cost-sharing amounts. And health plan ID cards must display the plan’s in-network deductible and out-of-pocket maximum, so that the information is readily available.
Note that the law doesn’t change anything about how claims are approved in general, so insurers can still deny claims depending on the circumstances (and the normal appeals process would apply in that case). But assuming the care is covered under the plan, the surprise out-of-network care has to be treated — from the consumer’s perspective — as if it’s in-network.
Since an out-of-network provider does not have a contract-negotiated rate with the insurance company, the provider and the insurer then have to work out an acceptable payment rate, without having the patient caught in the middle. If the provider and the insurer can’t reach an agreement, there’s an Independent Dispute Resolution (IDR) process that either party can request.
The IDR is moderated by an HHS-certified third party. Both the provider and the insurer submit their best offer, and the IDR entity decides which one to accept. The losing party has to pay the IDR fee, and likely has to accept a payment rate that’s worse (from their perspective) than what they would have had if the earlier negotiation process had been successful. So there is an incentive for providers and insurers to reach an agreement on payment rates without activating the IDR process (the IDR process is being challenged in court by some medical providers; if the suit is successful, the IDR process could become more expensive).
Does the No Surprises Act protect against all surprise balance bills?
No. Ground ambulance charges, which are a significant source of surprise balance billing, are not regulated under the No Surprises Act.
But the law did call for the creation of a commission to study ground ambulance charges, and the hope is that consumer protections against surprise balance billing for ground ambulance charges can then be addressed in future legislation, with specifics based on the committee’s findings. The Biden administration announced the establishment of the advisory committee in November 2021, and invited experts to apply for a position on the committee.
Can patients still receive balance bills under the No Surprises Act?
Yes, depending on the circumstances. The No Surprises Act doesn’t apply to situations in which a patient chooses to use an out-of-network provider (as opposed to situations in which the patient had no choice or was unknowingly treated by an out-of-network provider at an in-network facility). So if a person goes to an out-of-network facility or doctor in a non-emergency situation, balance billing can still be expected, and a health plan’s normal rules for out-of-network coverage would be used.
And in limited non-emergency situations, out-of-network medical providers can ask patients to waive their rights under the No Surprises Act. In that case, if the patient signs a form indicating that they agree to the out-of-network charges, they can still receive a balance bill. And the out-of-network medical provider can refuse to provide treatment if patients don’t waive their balance billing protections.
But waivers are not allowed in the majority of scenarios that generate surprise balance billing, including emergency care, ancillary services (including anesthesiology, pathology, radiology, and neonatology), assistance surgeons, internists, and hospitalists, radiology and lab work, and situations in which there is no in-network provider available at the facility who can administer the necessary care. In other words, the waiver of rights form can only be used if the patient is genuinely being given the option to use an in-network provider and decides to use the out-of-network provider instead.
Do these consumer protections apply to all plans as of January 2022?
For the most part, yes. The law is applicable to plan or policy years that start on or after January 1, 2022. Most health plans, including all plans sold in the ACA-compliant individual market and the majority of employer-sponsored plans, renew on January 1. For those plans, the new rules took effect January 1, 2022. But for a plan that doesn’t follow the calendar year, including some grandfathered health plans and some employer-sponsored health plans, the new rules take effect when their next plan year begins.
The No Surprises Act also doesn’t apply to Medicare or Medicaid/CHIP, as there are already rules in place for those programs to prevent unexpected medical bills.
Does the No Surprises Act help me if I don't have health insurance?
Yes. As of January 2022, medical providers have to provide uninsured or self-pay patients with an itemized good-faith estimate of medical costs, upon request or after the service is scheduled. This applies to people who don’t have health insurance, as well as those who plan to self-pay rather than submit the claim to an insurance plan. People with various types of non-ACA-compliant coverage, including health care sharing ministry plans, are considered self-pay patients.
There’s also a dispute resolution process for uninsured/self-pay consumers, which can be initiated if the actual bill exceeds the good faith estimate by more than $400. There’s a $25 fee for this service, but if the billing dispute is resolved in the consumer’s favor, the fee is paid by the medical provider instead.