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New Mexico health insurance marketplace: history and news of the state’s exchange

New Mexico will have its own state-run exchange platform up and running by the fall of 2021

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Highlights and updates

New Mexico exchange overview

New Mexico has a state-run exchange, beWellnm (also referred to as NMHIX, or the New Mexico Health Insurance Exchange), although the state uses the federal enrollment platform at for individual enrollments. 42,984 people enrolled in plans through New Mexico’s exchange during the open enrollment period for 2021 coverage.

But New Mexico is planning to operate its own enrollment platform as of the fall of 2021 (they had initially planned to make this transition by the fall of 2020, but the board voted in 2019 to push the transition date out to the fall of 2021). For small businesses, New Mexico has its own SHOP exchange enrollment platform.

The New Mexico exchange has five insurers offering plans statewide, which means consumers in New Mexico have more insurer options than consumers in most of the rest of the country. This is because New Mexico requires participating insurers to offer at least one plan statewide at each metal level that the insurer wants to offer (Silver and Gold plans are required by the ACA; insurers can choose to offer plans at the other metal levels).

When can I enroll in 2021 health insurance in New Mexico?

Open enrollment for 2021 health plans in New Mexico has ended. But you may still be able to enroll in coverage for 2021 if you experience a qualifying life event

Open enrollment for 2022 health plans will begin November 1, 2021, and is expected to continue until January 15, 2022. Coverage will take effect January 1, 2022, as long as you enroll by December 15, 2021.

Learn more in our comprehensive guide to open enrollment.

New Mexico will operate its own exchange platform starting in the fall of 2021

New Mexico has a unique exchange; the state runs the small-business portion, and while the individual exchange is also technically state-run, is used to enroll people in individual insurance (ie, a federally supported state-based exchange, or SBE-FP). But the exchange is in the process of establishing its own enrollment platform that will be in use by the fall of 2021.

Optum is the vendor that’s creating New Mexico’s new exchange platform, and Deloitte is also part of the project, working on the integration of Medicaid with the enrollment platform. The fully state-run exchange is planning a soft launch for September 2021, with the site fully live on October 1. Open enrollment for 2022 plans will begin November 1, 2021, with New Mexico residents using BeWellNM instead of

Initially, the state had planned to establish a state-run website for individual enrollments fairly soon after the exchanges went live in the fall of 2013, and that was still in the works until early spring 2015. But in April 2015, the exchange board voted to continue to use, as that was viewed as the less-costly alternative.

New Mexico’s exchange had completed about 75 percent of its enrollment website when HHS changed the design guidelines in the fall of 2014. The exchange then applied for a $97 million federal grant to help pay for the website changes as well as other costs, but the grant was denied. Ultimately, it was decided in 2015 that continuing to use would be the most fiscally responsible option. And the state has continued to use the federal enrollment platform ever since.

But although the federal government initially didn’t charge state-based exchanges for the use of, they began doing so as of 2017. In 2020 and 2021, state-based exchanges that use must pay a user fee equal to 2.5 percent of premiums (this is a reduction from the 3 percent that was charged in 2019).

In 2018, BeWellnm (the state-run exchange) paid $5.4 million to the federal government for the use of the enrollment platform. For 2019, it was expected that the exchange would have to pay $10.9 million to use In order to reduce user fees, the exchange board considered the issue during a September 2018 board meeting, and voted unanimously to transition to a fully state-run exchange in time for the 2021 plan year. In 2019, however, the exchange board voted to push the transition time frame out by one year, so Bewellnm will be the official exchange platform starting in the fall of 2021 (instead of 2020), when people are purchasing coverage for 2022.

A presentation during the March 2019 board meeting indicated that New Mexico will begin to reap cost savings from switching to a state-run exchange by 2023 or 2024. There will be an initial spike in costs as the state pays for the creation of the new exchange, but costs will then decline sharply and flatten out. On the other hand, continuing to use would mean that the cost to use the exchange would climb as premiums increase over time, since it’s based on a percentage of premiums.

H.B.100, enacted in early 2020, provides legislative guidance for the fully state-run exchange. It builds and expands on S.B.221, which was enacted in 2013 and established guidelines for the creation of New Mexico’s exchange. H.B.100 adds various provisions, and grants additional authority to the exchange board, including the option to create standardized plan designs and establish appropriate enrollment periods (fully state-run exchanges can offer longer enrollment periods, whereas states that use do not have any flexibility in this area).

Nevada transitioned back to having its own exchange platform as of the fall of 2019. Pennsylvania and New Jersey did so in the fall of 2020. Virginia, Oregon, and Maine are also in various stages of creating or considering a fully state-run exchange platform.

New Mexico House passes “easy enrollment” program

In March 2021, New Mexico’s House of Representatives passed H.B.272, which calls for the state to create an “easy enrollment” program for health coverage. Maryland already has a similar program, and Colorado will debut one in 2022. New Jersey is also considering similar legislation in 2021. The idea is to create an easy opt-in system under which uninsured residents can give the state department of taxation permission to share their financial information with the health insurance marketplace and the human services department. These entities can then make preliminary determinations regarding eligibility for financial assistance with health coverage (ie, Medicaid or a marketplace subsidy), and can reach out to the uninsured resident to assist them with getting enrolled in health coverage.

H.B.272 is now with the New Mexico Senate.

New Mexico lawmakers again considering legislation to replace the ACA’s health insurance tax and use the revenue to make coverage and care more affordable in New Mexico.

The ACA’s health insurance tax no longer applies after the end of 2020. So lawmakers in New Mexico considered legislation in 2020 (H.B.278) that would have replaced the federal tax with one levied by the state and use the revenue to make health coverage and health care more affordable for people who buy plans through New Mexico Health Connection. Although the legislation passed in the House in February 2020, it died in the Senate without getting a hearing.

Lawmakers are trying again in 2021, however, with H.B.122, which passed in the House on March 8 and is now with the Senate. Governor Michelle Lujan Grisham is backing the 2021 bill and noted early in 2021 that it would be a legislative priority.

H.B.122 would add a new tax of roughly 2.75 percent of premiums, which is very similar to the federal health insurance tax that applied until the end of 2020. The money generated by this additional tax would be directed to a Health Care Affordability Fund, administered by the New Mexico Office of the Superintendent of Insurance to “reduce health care premiums and cost-sharing for New Mexico residents who purchase health care coverage on the New Mexico health insurance exchange; provide resources for planning, design, and implementation of health care coverage initiatives for uninsured New Mexico residents; and provide resources for administration of state health care coverage initiatives for uninsured New Mexico residents.

So the fund would provide initiatives to reduce the cost of health care coverage for New Mexico residents, including measures such as state-funded premium subsidies and cost-sharing assistance. The legislation also stipulates that if the ACA is repealed (or overturned, as could be the case via California v. Texas/Texas v. Azar), money in the Health Care Affordability Fund could be used to maintain the affordability of insurance and health care in the state.

The general idea behind H.B.122 (and the 2020 version) is to focus the direct assistance from the Health Care Affordability Fund on providing additional help for people who qualify for the ACA’s subsidies but for whom coverage and care are still too expensive. But some of the other potential solutions being considered, including subsidies for younger people and a potential reinsurance program, could bring down costs even for people with income too high to qualify for premium subsidies (getting more young, healthy people into the risk pool results in lower per-capita costs for everyone, and reinsurance also brings down pre-subsidy premiums across the board).

Colorado enacted a similar bill in 2020, designed to extend funding for the state’s existing reinsurance program and also provide additional state-based subsidies to make coverage and care more affordable.

California began offering state-based premium subsidies in 2020, and New Jersey began offering state-based subsidies in 2021. Washington is considering legislation and proposals that would create state-based premium subsidies as of 2022. Massachusetts and Vermont both also have state-funded subsidies for lower-income residents.

CO-OP closed at the end of 2020; two new insurers joined state’s marketplace; remaining insurers decreased average premiums

New Mexico had four individual market insurers in 2020, but New Mexico Health Connections — one of just four remaining ACA-created CO-OPs in the nation — closed at the end of 2020 and did not offer plans for 2021. But two new insurers — Friday Health Plans and Western Sky Community Community Care (Ambetter/Centene) — joined New Mexico’s marketplace for 2021. So the total number of participating insurers has grown to five.

It’s noteworthy that SERFF filings indicated that in May 2020, New Mexico’s Superintendent of Insurance contacted all of the insurers that offer ACA-compliant coverage in New Mexico, stating “I would like for you to give consideration to offering at least one plan that has a lower max out of pocket limit than the plans currently offered on the Exchange. While I thank all the current offerors for their very reasonably priced current offerings, the single most common complaint we receive is about the $6-8k max out of pocket caps. For many enrolled through the Exchange, these maximums are truly unaffordable. I am afraid they also discourage some individuals from enrolling for coverage.” During the process of reviewing rates in 2020, insurance regulators were specifically asking insurers how they accounted for this request in their proposals for 2021.

The insurers offering coverage in New Mexico’s exchange for 2021 implemented the following average rate changes:

  • Molina: Average rate decrease of 0.42 percent (SERFF filing number MHNM-1323980365). Molina’s rates also decreased slightly for 2020.
  • Blue Cross Blue Shield of New Mexico (Health Care Service Corporation): Average rate increase of 7.61 percent (SERFF filing number NWMC-132395831).
  • True Health: Average rate decrease of 1.42 percent (SERFF filing number THNM-132414160).
  • Friday Health Plans: New to the market so no applicable rate change.
  • Western Sky Community Care (Ambetter/Centene): New to the market so no applicable rate change (Western Sky is currently a Medicare/Medicaid managed care insurer in New Mexico, but will expand into the individual market for 2021).

For the three insurers that offered plans in 2020, the approved rates for 2021 were lower than the insurers had initially proposed, resuling in an overall average rate decrease of about 1.5 percent for 2021.

Presbyterian Health Plans, which offers plans outside the exchange, proposed keeping their average rates unchanged for 2021, but the approved rates amounted to a decrease of about 3 percent (SERFF filing number PBHP-132357273).

At ACA Signups, Charles Gaba initially calculated an average proposed rate increase of 9.9 percent for New Mexico’s individual market for 2021, although most of that was due to NM Health Connections’ rate increase proposal (nearly 32 percent; SERFF filing number NMHC-132376186). New Mexico Health Connection’s 14,000 members all had to transition to other plans for 2021, but the overall proposed rate changes were much more modest across the three remaining insurers, and the rates that were eventually approved amounted to average rate decreases for all three insurers.

New Mexico Health Connections had struggled financially over the years, but had weathered the early rounds of widespread CO-OP closures. The economic downturn caused by COVID-19 resulted in declining enrollment, with some of the CO-OP’s members transitioning to Medicaid in 2020 after losing their income. The CO-OP had about 17,000 members as of late 2019, and that had dropped to about 14,000 by August 2020.

The New Mexico Office of the Superintendent of Insurance published a set of FAQs about the CO-OP closure. Notably, CO-OP members who had their coverage through the New Mexico exchange were automatically enrolled in a comparable plan from another insurer if they didn’t select their own replacement plan during open enrollment. Open enrollment had ended by the time 2021 began, but the COVID-related enrollment window (February 15 to May 15) is an opportunity for people to switch to a different plan, so people who were auto-enrolled into a new plan can pick a different option if they’re not happy with the plan that was selected for them.

For perspective, here’s a look back at how premiums have changed in previous years in New Mexico’s marketplace:

2015: Average rate decrease of 1.65 percent. This was especially good news given that in 2014, the lowest-cost bronze plan in the NM exchange averaged $217 a month, quite a bit lower than the national average of $249.PricewaterhouseCoopers LLC conducted rate analysis across the entire individual market, including on and off-exchange plans. For New Mexico, the weighted average they found for all six carriers was an increase of 1.4 percent. But a Commonwealth Fund analysis of just the plans in the exchange found an average rate decrease of 1 percent.

2016: Average rate increase of 4 percent (but BCBSNM enrollees had to switch plans). For 2016, BCBSNM did not offer plans in the exchange. The four remaining carriers in the exchange all said that they were ready to accept an influx of new enrollees switching off of BCBS plans. And all four of them proposed much smaller rate increases than BCBS for 2016. Average rate changes that year ranged from a decrease of 2 percent for Molina to an increase of 4 to 17 percent for NM Health Connections. Overall, the average benchmark (second-lowest-cost Silver) plan in the New Mexico exchange was 7 percent more expensive in 2016 than in 2015 (an earlier HHS report pegged the increase at 25.8 percent, but that was because New Mexico Health Connections plans weren’t appearing in the quote system due to the technical glitch, and their rates weren’t taken into consideration when HHS initially analyzed the change in second-lowest-cost premium).

2017: Average rate increase of 28.4 percent. In 2017, with Presbyterian’s exit and BCBSNM’s return, four carriers offered 57 plans in the New Mexico exchange. Their approved average rate increases for 2017 were substantial, ranging from nearly 16 percent for Christus to more than 93 percent for BCBSNM. The average benchmark plan in New Mexico was 29 percent more expensive in 2017 than it was in 2016 (compared to an average of 22 percent across all 38 states that used in 2016). But to keep that data in context, we have to note that New Mexico’s average benchmark premium was the lowest of all those 38 states in 2016, and even with the 29 percent average increase, New Mexico’s benchmark premiums were still among the lowest-priced in 2017. They averaged $224/month for a 27-year-old, versus an average of $296/month across all the states that use

2018: Average rate increase of about 30 percent. BCBSNM raised their average rates by about 26 percent, NM Health Connections by about 28 percent, Christus by about 49 percent, and Molina by more than 56 percent. New Mexico insurers were allowed to file two sets of rates, to accommodate the uncertainty that the Trump Administration created in the individual market.

Of great concern to insurers — and playing a significant role in rate increases for 2018 — were the questions surrounding federal funding for the ACA’s cost-sharing reductions (CSR). By September 2017, the insurers in New Mexico had all assumed that CSR funding would end, and had officially added the cost of CSR to silver plan premiums for 2018. The Trump administration ultimately did terminate CSR funding on October 12. The cost of CSR was added to premiums for silver exchange plans and the mirrored off-exchange versions of those silver plans, but silver off-exchange-only plans were also available without the cost of CSR added to their premiums.

The fact that the cost of CSR was added to silver plans resulted in larger premium subsidies for all subsidy-eligible enrollees in 2018, since subsidies are based on the cost of silver plans. Although the cost of CSR was added only to silver plan premiums, NMOSI also confirmed that Blue Cross Blue Shield of New Mexico also added the cost of Native American cost-sharing reductions to all plans for 2018 (Native Americans can purchase $0 cost-sharing plans at all metal levels if their income doesn’t exceed 300 percent of the poverty level). NMOSI noted that the cost of Native American CSR only added about 0.5 percent to 2 percent to the overall premiums for 2018, and the other three insurers didn’t account for it in their rate filings. Essentially, BCBSNM was concerned that the potential elimination of CSR funding would include elimination of Native American CSR funding, so they added that cost to their 2018 premiums as well. CMS confirmed in November that all CSR funding had ended, including funding for the enhanced benefits for Native Americans. Although it’s a much smaller total cost to insurers than regular CSR, insurers that didn’t add the cost of Native American CSR to their 2018 premiums had to absorb the cost of enhanced benefits for Native Americans, while BCBSNM baked that cost into their premiums.

2019: Average rate decrease of about 1 percent. On the heels of sharp rate increases in New Mexico’s individual market for 2018, many consumers saw small rate decreases for 2019. Insurers that offer on-exchange coverage were instructed by the New Mexico Office of the Superintendent of Insurance (NMOSI) to add the cost of cost-sharing reductions (CSR) only to on-exchange silver plans and the identical versions of those plans offered off-exchange (different silver plans offered only off-exchange do not have the cost of CSR added to their premiums).

In early 2018, Molina had threatened a possible exit of the individual market in New Mexico due to the impending loss of their Medicaid managed care contract. But Molina did file on- and off-exchange plans — with a proposed reduction in rates — and a revised filing, submitted in mid-August, indicated that they would continue to participate in the exchange, and with an even more significant rate reduction than they had originally proposed.

Off-exchange, Presbyterian Health Plan implemented an average rate increase of 18.5 percent. Presbyterian had 20,288 off-exchange members in 2018.

2020: Average rate increase of 0.9 percent. Proposed rates for 2020 were initially filed in June 2019, but the New Mexico Office of the Superintendent of Insurance (NMOSI) gives insurers an opportunity to revise their filings, and all of them did so, proposing lower rates later in the summer. Rates were finalized by NMOSI in August 2019.

Although average rates increased only slightly for 2020 in New Mexico’s individual market, it’s important to note that average benchmark premiums in New Mexico decreased by 6 percent for 2020. Premium subsidies — which 80 percent of New Mexico exchange enrollees receive — are based on the cost of the benchmark plan. So when benchmark rates decrease more sharply than overall average rates — which actually increased slightly in this case — the result can be an increase in net premiums for enrollees who receive subsidies. This essentially makes coverage less affordable than it was the year before, which could be a factor in New Mexico’s lower enrollment for 2020.

There’s an interesting note in the filing details for True Health: The insurer initially estimated that their risk adjustment receivables would amount to $19.24 per member per month, or about 4 percent of premiums. But they later revised that to 5.5 percent, which would have allowed them to reduce their proposed premiums. However, they submitted this modification to state regulators outside of the rate filing amendment period, so they were required to keep the estimated risk adjustment receivables at 4 percent of premiums.

This is what True Health explained in the filing notes:

“True Health is new to the individual market without any experience. The review was focused on actuarial assumptions and we requested support for these assumptions. The Company initially assumed a risk adjustment factor of 4.0%. The Company revised this assumption to 5.5% and this change was outside of the allowable amendment period. We requested additional support for the risk adjustment assumption. Ultimately, there was a conference call between Lewis & Ellis, True Health and the NM OSI. The Company provided adequate support for the 4.0% risk adjustment assumption. However, modifying this assumption outside of the amendment period was disallowed sine this would be an unfair advantage. The Company was required to revise the assumption back to the 4% of premium receivable.”

But this is what the New Mexico Office of the Superintendent of Insurance explained:

“True Health is new to the individual market without any experience. The review was focused on assumptions like risk adjustment that required adequate support. The support provided continued to be inadequate in responses to inquiry and in fact, went further away from what would typically be expected as a new market entrant with low rates. Changes were made outside of the allowable amendment period. Ultimately, there was a conference call between Lewis & Ellis, True Health and the NM OSI to discuss. We were able to come to a reasonable conclusion that the Company had a reasonable rationale for the direction of the risk adjustment assumption (as a receivable). However, the conclusion was made that the Company did not provide enough support that they should be allowed an unfair advantage of revising the assumption after the amendment period, so the Company was required to revise the assumption back to the 4% of premium receivable.”

New Mexico’s new surprise balance billing protection took effect January 1, 2020

During the 2019 legislative session, New Mexico enacted SB337, which took effect in January 2020, protecting New Mexico residents (who have state-regulated health plans) from surprise balance billing.

Balance billing happens when a patient uses an out-of-network provider and the provider bills the patient for any portion of the charges that aren’t covered by health insurance. The “surprise” part refers to situations in which the person either had no choice but to use an out-of-network provider (ie, an emergency), or situations in which the patient used an in-network facility but was — usually unbeknownst to the patient — treated by an ancillary provider at that facility who wasn’t in the patient’s insurance network (eg. anesthesiologists, radiologists, pathologists, assistant surgeons, etc.).

Under the state’s new law, patients cannot be charged more than their regular in-network cost-sharing obligations (copays, deductible, coinsurance, up to the maximum out-of-pocket level for their plan) if they:

  • receive emergency care at an out-of-network facility.
  • receive non-emergency care from an out-of-network provider at an in-network facility, as long as the patient either had “no ability or opportunity” to receive the care from an in-network provider instead. This includes situations in which there is no in-network provider available.

The New Mexico Office of the Superintendent of Insurance has clarified all of this in a bulletin that was published in May 2019.

As is the case with any state-based rules, New Mexico’s new law does not apply to self-insured plans in the state, which are regulated under federal law (ERISA) rather than state law. Most very large group plans are self-insured, but the new rules apply to individual market plans in the state, as well as fully-insured (as opposed to self-insured) group plans.

Enrollment in New Mexico’s exchange: 2014 – 2021

Enrollment in New Mexico’s exchange peaked in 2016, but declined by about 22 percent over the following four years. It increased slightly, however, for 2021:

Across most of the states that use, enrollment tended to peak in 2016 and decline each year since then, with a modest increase in enrollment coming in 2021. But most of the other state-based exchanges that use the federal enrollment platform (SBE-FPs), including Kentucky, Oregon, Virginia, and Maine, saw an enrollment drop in 2021. Arkansas and New Mexico were the only SBE-FPs that saw enrollment increase from 2020 to 2021.

Insurer participation in New Mexico’s exchange

Insurer participation in New Mexico’s exchange has been much more consistent over the years than insurer participation in other states. There have been four insurers offering plans statewide in New Mexico every year except 2015 and 2021, when there were five. But there has been a bit of musical chairs in terms of which insurers offered plans each year.

The Santa Fe New Mexican reported that there were only two health insurance companies offering individual coverage in New Mexico pre-ACA, so competition has increased in the state under the ACA. John Franchini, New Mexico’s former Superintendent of Insurance, explained in 2016 that in terms of access to coverage and plan choice, New Mexico “in a much better place than we were four years ago. It’s getting better and better.”

In 2014, plans were available in the New Mexico exchange from Blue Cross Blue Shield of New Mexico (Health Care Service Corporation), Molina Healthcare of New Mexico, New Mexico Health Connections (one of the few ACA-created CO-OPs still operational as of 2020, but NM Health Connections closed at the end of 2020), and Presbyterian Health Plan.

In 2015, Christus Health Plan joined the exchange, and the four existing insurers continued to offer plans. The five insurers offered a total of more than 40 plans through the New Mexico exchange in 2015.

But for 2016, the New Mexico exchange dropped back down to four insurers after Blue Cross Blue Shield of New Mexico opted to leave the exchange at the end of 2015. In the summer of 2015, Blue Cross and Blue Shield of New Mexico filed a proposal to increase premiums for 2016 by an average of 51.6 percent. The announcement generated headlines nationwide, standing out even among some of the relatively steep rate increases proposed in other states. BCBS garnered about a third of the market share in the New Mexico exchange in 2015, so their proposed rate increase would have had a significant impact on the market.

But in early August, the New Mexico Office of the Superintendent of Insurance (OSI) denied the proposed rate hike, stating that the data submitted with the rate proposal didn’t justify a rate increase of more than 24 percent. BCBS rejected the rate change offered by the state, but came back in the following days and submitted new rates that they claimed had an average rate increase of 11.3 percent. But the OSI has said that they didn’t consider the secondary proposal to be a “real offer or realistic offer” and it was not accepted.

BCBSNM confirmed in late August that they would not be offering individual plans in the New Mexico exchange in 2016. They continued to offer one individual off-exchange plan — a bronze level HMO — with rates unchanged from 2015. This avoided a full market exit, meaning that BCBS preserved their option to return to the individual market with additional plans in 2017, which they decided to do (long-standing HIPAA rules prevent an insurer from returning to a market for five years after a full market exit).

So for 2016, plans were available in the New Mexico exchange from Christus, Molina, Presbyterian, and NM Health Connections. Individual market PPOs disappeared from the New Mexico exchange in 2016 (HMOs and EPOs help insurers control costs, so they’ve been steadily replacing PPOs in many markets).

Insurer participation changed again in 2017, but the total number of exchange insurers remained at four. Presbyterian Health Plan announced in July 2016 that they would transition to only offering off-exchange coverage in 2017 (this continues to be their position as of 2021). The carrier noted that their on-exchange enrollees were incurring 30 percent more claims than their off-exchange enrollees, and Presbyterian determined that their on-exchange business was not sustainable.

But Blue Cross Blue Shield of New Mexico returned to the exchange for 2017. BCBSNM requested an average rate increase of 83.1 percent for their HMO product, but later revised it to 93.2 percent and regulators approved the requested rate hike. BCBSNM did not raise the rates on their remaining off-exchange HMO product for 2016, so the 93.2 percent rate increase was in relation to the 2015 rates.

For 2018 and 2019, there were no changes. Covered continues to be available from BCBSNM, Christus, Molina, and NM Health Connections. Presbyterian initially filed rates and plans to once again participate in the exchange starting in 2019, but ended up withdrawing that filing, noting that “due to concerns with current market environment, PHP has decided to continue offering plans only off the exchange.”So Presbyterian’s plans continued to be available only outside the exchange in 2019.

And although Molina threatened to exit New Mexico altogether at the end of 2018 when their Medicaid managed care contract was not renewed, that did not come to pass. An updated Molina rate filing, submitted in mid-August 2018, indicated that Molina was still planning to participate in the exchange in 2019, despite the fact that they still had a pending challenge to the Medicaid bidding process at that point. Molina’s plans continue to be available in the New Mexico exchange in 2019, just as they have since 2014.

There were four insurers in New Mexico’s exchange in 2020. but there were some changes: Christus, which had offered plans in the New Mexico exchange since 2015, failed to meet New Mexico’s QHP certification requirements, so its plans had to terminate at the end of 2019. Christus covered about 1,100 people in New Mexico’s individual market in 2019, all of whom needed to select new plans for 2020.

But True Health obtained individual market certification in New Mexico and offered coverage in the exchange as of 2020 — so New Mexico continued to have four exchange insurers. It’s noteworthy that True Health was created in order to take over New Mexico Health Connection’s employer-sponsored plans as of 2018 and allow NMHC to focus on the individual market. But as of 2020, both True Health and NMHC are offering individual market plans in the New Mexico exchange, in direct competition with each other.

NMHC CEO, Martin Hickey, and the rest of the NMHC employees transitioned to True Health New Mexico at the start of 2018. Hickey is now the CEO of True Health New Mexico. Evolent paid $10.25 million to acquire NMHC’s commercial insurance membership, and True Health New Mexico established an administrative services agreement that allowed them to support NMHC’s ongoing operations in the individual market, while letting NMHC continue to be an independent non-profit. The administrative services relationship ended, however, at the end of 2019. For 2020, NMHC partnered with Friday Health Plans Management Services for plan administration.

New Mexico Health Connections closed its doors, however, at the end of 2020 (leaving just three CO-OPs remaining nationwide, with plans available in five states).

But Friday Health Plans and Western Sky Community Care (Centene/Ambetter) joined New Mexico’s exchange for 2021, bringing the total number of participating insurers to five. All marketplace insurers in New Mexico are required to offer plans statewide, so residents throughout New Mexico can choose from among all five insurers in 2021 (it’s quite rare for all plan available in a state’s marketplace to be available statewide, but New Mexico requires this, making the marketplace more robust, even in rural areas, than many other states’ marketplaces).

For 2018 plans, subsidies differed depending on when people enrolled

In November 2017, for the first 18 days of open enrollment for 2018 coverage, Christus plans didn’t show up on This was apparently due to the fact that the final rates didn’t account for the lack of CSR funding, and were thus suppressed by the federal exchange (the situation is outlined here, but the revised rate filing that Christus submitted in September included the cost of CSR added to premiums and the assumption that CSR funding would not continue in 2018, so it’s unclear why there was a problem with the rates).

Christus plans became available on on November 18, more than two weeks after the start of open enrollment. And in some areas of the state, the newly-available Christus plans took over the second-lowest-cost silver (benchmark) spot, with lower prices than the plan that had held the benchmark spot for the first couple weeks of open enrollment. This was important, because premium subsidies are based on the cost of the benchmark plan, and are designed to make that plan affordable — if the benchmark plan suddenly becomes less expensive, the subsidies for everyone in that area (regardless of what plan they choose) will decline commensurately.

People who enrolled in early November while the Christus plans were suppressed were able to keep the premium subsidies that they qualified for when they enrolled, and that’s what was reflected on their Form 1095-A for 2018 (which they should have received in early 2019). People who enrolled after the Christus plans were unsuppressed ended up getting smaller premium subsidies in some areas (since the benchmark plan in some areas became less expensive once the Christus plans became available) and those lower subsidy amounts showed up on their Forms 1095-A. So two people in the same area could have had different subsidy amounts in 2018 depending on when they enrolled, and those subsidy amounts remained in effect throughout the year.

CMS confirmed that this bulletin (see question 7) from 2016 was still applicable to this situation. They also confirmed that New Mexico was the only state that had suppressed plans at the start of the enrollment period for 2018 coverage, with only CHRISTUS plans suppressed.

Medicaid buy-in did not pass in 2019, but could be revisited

New Mexico enacted two legislative memorials in February 2018 (SM3 and HM9) that called for a cost analysis of a Medicaid buy-in program in New Mexico. The idea was to determine the costs, along with pros and cons, of allowing New Mexico residents who aren’t eligible for Medicaid to purchase Medicaid if they choose to do so.

New Mexico Governor Michelle Lujan Grisham, who previously represented New Mexico in the U.S. House before winning the gubernatorial race in 2018, introduced legislation at the federal level in 2017 that would have allowed people to buy into Medicaid.

Health Action New Mexico explained how Medicaid buy-in could work in New Mexico, and lawmakers considered Medicaid buy-in during the 2019 legislative session (H.B.416 and S.B.405). Both bills received committee approval in their respective chambers in February, but ultimately did not reach a final vote during the 2019 session. The issue will likely continue to be considered in the state, as lawmakers did approve additional funding for further study of Medicaid buy-in.

Establishing the exchange

New Mexico’s path to establishing an exchange was atypical. Then-Governor Susana Martinez, a Republican who opposed the federal health reform law, was the driving force in establishing an exchange and advocating for the state-run model.

Martinez designated that the Health Insurance Alliance to develop the state exchange. The Health Insurance Alliance is a nonprofit association of health plans created by the state Legislature in 1994 to offer health insurance coverage to small employers. Later, the Senate and House both approved a state-run exchange.

But New Mexico has always used’s enrollment platform for individual market enrollments, so the exchange has been classified as a federally-supported state-based exchange. That will change in the fall of 2021, however, when New Mexico plans to unveil its own state-run enrollment platform and stop using

New Mexico health insurance exchange links

Be Well New Mexico
For individuals and families (small businesses should contact

Guide to the New Mexico Health Insurance Exchange
Includes details about carriers, important dates, eligibility and enrollment information

New Mexico Health Insurance Exchange
Administrative and start-up information

New Mexico Health Insurance Alliance

State Exchange Profile: New Mexico
The Henry J. Kaiser Family Foundation overview of New Mexico’s progress toward creating a state health insurance exchange.

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