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Nevada health insurance marketplace: history and news of the state’s exchange

Nevada has transitioned to fully state-run exchange, and Anthem has rejoined the exchange for 2020. Off-exchange plans no longer available year-round

Latest Nevada exchange updates

Overview of the Nevada exchange

State legislative efforts to preserve or strengthen provisions of the Affordable Care Act

How hard has Nevada tried to preserve the Affordable Care Act’s gains? See how Nevada compares to other states.

Since 2015, Nevada Health Link has been a state-run exchange using HealthCare.gov for enrollment. But the exchange is running its own enrollment platform as of the fall of 2019, so Nevada residents are enrolling via Nevada Health Link’s website for 2020 coverage.

Arkansas, Kentucky, New Mexico, and Oregon also have state-run exchanges but use HealthCare.gov for enrollment, and New Jersey has joined them as of the fall of 2019 — so there are still five state-run exchanges using the federal enrollment platform.

Lawmakers in Nevada passed a bill in 2017 that would have allowed people in Nevada to buy into the state’s Medicaid program, but Governor Brian Sandoval vetoed that legislation.

Off-exchange plans no longer available year-round

The ACA created an open enrollment period for individual major medical health plans. State-run exchanges have the option to adjust the timing of the annual enrollment window, but all states have a limited enrollment window. And in every state except Nevada, that enrollment window has applied to plans purchased outside the exchange, just as it applies to plans purchased via the exchange.

But from 2014 through 2019, Nevada law required plans sold outside the exchange to be available for purchase year-round, with a waiting period of up to 90 days before the coverage would take effect. But Section 56 of Nevada SB482, enacted in 2019, eliminated the requirement that health plans be available year-round outside the exchange. The law took effect October 1, 2019, bringing Nevada’s rules into line with the rest of the country: Both on-exchange and off-exchange, individual major medical plans can only be purchased outside of open enrollment if the applicant has a special enrollment period triggered by a qualifying event.

The transition from HealthCare.gov to a fully state-run exchange platform

In 2014, Nevada ran its own exchange, which was fraught with technological problems. The following year, Nevada switched to using HealthCare.gov’s enrollment platform, but the kept the rest of the state-run exchange (Nevada Health Link) in place, retaining a significant amount of autonomy. That setup remained in place through 2019, but Nevada has now switched back to running its own exchange, including the enrollment platform.

The new system was live as of September 2019, and Nevada residents who were enrolled in 2019 coverage through HealthCare.gov were able to claim their account on Nevada Health Link’s site. Access codes for this process were emailed or mailed (depending on the consumer’s preference) in early September. Consumers who can’t find their code or didn’t receive one can call 1-800-547-2927 for assistance. Window shopping for 2020 plans was enabled in early October, and enrollment began November 1.

Enrollment will continue until December 15, 2019. This is the same schedule that HealthCare.gov has used for the last two years, so Nevada residents are already accustomed to the December 15 deadline. But with a fully state-run exchange, Nevada Health Link will have the option to extend open enrollment if they deem it necessary, which wasn’t a possibility when they were using the HealthCare.gov enrollment platform.

The transition back to a fully state-run exchange: A history

There’s no legislative session in even-numbered years in Nevada, but in February 2018, the Nevada Legislature’s Interim Finance Committee approved $1 million in funding for Nevada Health Link to transition back to using its own website for enrollment, rather than HealthCare.gov, starting in the fall of 2019.

On March 19, 2018, Nevada Health Link issued a Request for Proposal, seeking bids from vendors who would create “an integrated online health insurance exchange technology platform and associated consumer assistance center,” which would be up and running by the fall of 2019, in time for the start of the seventh open enrollment period. Vendors had until early-April 2018 to submit bids. In May, the exchange unanimously selected GetInsured (VIMO Inc.) as the vendor that would orchestrate the transition to a fully state-based exchange, and manage the call center for the Nevada exchange (instead of using HealthCare.gov and the federal call center). The exchange anticipates that the transitional will reduce technology operating costs by about 50 percent — from $12 million a year to about $6 million a year.

GetInsured also handled Idaho’s successful transition from HealthCare.gov to a state-run exchange platform prior to the 2015 plan year, and currently operates exchange platforms in six states (California, Connecticut, Idaho, New Mexico, Mississippi, and Washington).

The federal government charged states like Nevada, that have state-run exchanges but use the HealthCare.gov enrollment platform, a fee equal to 2 percent of premiums in 2018. The government increased that fee to 3 percent in 2019 (the fee in states that rely fully on the federally-run exchange is 3.5 percent), although it will drop down to 2.5 percent starting in 2020. Nevada Health Link charges a fee of 3.15 percent, which remains unchanged in 2019. The exchange uses the revenue from the fee to fund its own outreach and enrollment operations, and also to pay for the HealthCare.gov services — which absorbs nearly all of the state’s fee in 2019.

Nevada’s exchange leadership is confident that a new state-run enrollment platform, using updated technology, will be much less expensive than paying a fee equal to 2.5 percent of premiums in order to continue using HealthCare.gov (the current estimate is that it will cost about 1.5 percent of premiums to operate the new state-run exchange platform, as opposed to 2.5 percent if they were to continue to use HealthCare.gov). In addition, the state will have increased access to demographic data about exchange enrollees, which will enable them to better target their marketing and outreach in future years. And the state hopes the new and improved enrollment platform will create a “better user experience” for consumers, insurers, and enrollment assisters, including brokers and navigators.

Average rates increasing by 1.6% for 2020, and Anthem has rejoined the exchange

Three insurers are offering plans in Nevada’s exchange for 2020: Health Plan of Nevada, SilverSummit, and HMO Colorado (HMO Nevada/Anthem BCBS). Their average approved rate increase is 1.6 percent.

HMO Colorado/HMO Nevada/Anthem offered coverage in Nevada’s exchange through 2017, but terminated their plans at the end of that year and did not offer coverage in 2018 or 2019. But their filing for 2020 noted that they would rejoin the exchange, statewide.

Sierra Health & Life, Hometown Health Plan (HMO), and Hometown Health Providers (PPO) offer plans in Nevada outside the exchange, as does Health Plan of Nevada. Outside the exchange, the average rate increase for 2020 is 1.9 percent. And as noted above, these off-exchange plans are no longer available for purchase year-round; the same open enrollment period now applies both on- and off-exchange, and a qualifying event is necessary in order to enroll outside of open enrollment.

For perspective, here’s a look at how average premiums have changed over the years for plans sold in Nevada’s exchange (as always, these analyses refer to pre-subsidy rates; the changes in after-subsidy premiums can be very different):

2015
Average premiums in Nevada’s individual market increased by 6.4 percent, ranging from a 6.9 percent decrease to a 24 percent increase.

2016
For 2016, the average approved rate increase in Nevada was 9.58 percent, including the carriers that only offer plans outside the exchange). But Anthem’s PPO option was new for 2016, and roughly a third of the exchange enrollees (who had coverage through the CO-OP or Time/Assurant in 2015) had to select coverage from a different carrier for 2016. For the remaining enrollees, the average premium increase within the exchange was 8.7 percent — but that’s assuming people didn’t shop around to find a better deal.

2017
At ACA Signups, Charles Gaba calculated the overall weighted average approved rate increase for the entire individual market in Nevada (including several carriers that only offer plans outside the exchange), at 10.57 percent for 2017, down from the 15.02 percent that the carriers had initially requested. The overall average increase in Nevada ended up significantly lower than the national average of about 25 percent.

2018
Two insurers offered plans in Nevada’s exchange for 2018. Silver Summit was new to the exchange for 2018, so there was no applicable rate change. Health Plan of Nevada, which was only available in Clark, Nye, and Washoe counties, increased their average premiums by 36.8 percent that year. Anthem had proposed a 62 percent average rate increase, but Anthem ultimately ended up withdrawing from the exchange at the end of 2017 (they’ve rejoined for 2020).

The rate increases for 2018 were based on the assumption that federal funding for cost-sharing reductions would not continue (the funding was ultimately terminated in October 2017). The additional cost to cover CSR was added to on-exchange silver plans in Nevada. For people who want silver plans but don’t receive a premium subsidy, off-exchange-only silver plans were available without the additional premium to cover CSRs, and there are also “extended bronze” plans available (actuarial value of roughly 65 percent) that don’t have the CSR load included in their premiums. The “extended bronze” plans use the new de minimus range (-4/+5) that applies to bronze plan actuarial value starting in 2018 (this extended actuarial value range was part of the market stabilization rule that HHS finalized in April 2017).

Health Plan of Nevada offered these extended bronze plans on and off-exchange in Clark, Nye, and Washoe counties. Silver Summit, the only on-exchange insurer in the rest of the state, did not offer any off-exchange-only plans in 2018, but there were other insurers that offered off-exchange-only plans, with a variety of silver and extended bronze plans available.

2019
The two exchange carriers initially proposed average rate changes of 5.2 percent for Silver Summit and 0 percent (no rate change) for Health Plan of Nevada. But Silver Summit revised their filing in August, requesting an average decrease of 1.1 percent, so the final approved weighted average rate change for Nevada’s exchange was a decrease of 0.4 percent. For Nevada’s entire individual market, including carriers that only offer plans outside the exchange, average rates increased by about 0.4 percent for 2019. At ACA Signups, Charles Gaba noted that the average rates in Nevada would likely have declined by about 5 percent in 2019 if the individual mandate penalty hadn’t been repealed, and if the Trump Administration hadn’t expanded access to short-term plans and association health plans.

Enrollment in Nevada’s exchange: 2014 – 2019

Enrollment in Nevada’s exchange started out particularly low, given the exchange’s technical troubles in the first year. But it has grown substantially since then. Here’s a look at enrollment in private plans over the years (this does not count Medicaid enrollments through the exchange):

2014
Nevada Health Link extended its 2014 open enrollment period to May 30 for people who experienced technical difficulties during the regular enrollment period. A total of 45,390 people enrolled in private plans through the exchange — still short of their goal of 50,000 (which had been modified in early 2014, down from an original goal of 118,000).

2015
For 2015, everyone had to re-enroll from scratch, since Nevada was using the Healthcare.gov platform for the first time during the 2015 open enrollment period. But with a much better website, enrollment grew to 73,596 people for 2015.

2016
Enrollment in the Nevada exchange reached 88,145 for 2016. The process of renewing coverage for 2016 was much easier than it was for 2015; auto-renewal was available, and plan changes could be made by just logging back into an existing exchange account.

2017
The Nevada exchange ran an extensive marketing and outreach campaign leading up to the start of open enrollment for 2017 coverage. Enrollment grew by about 1 percent in 2017, with 89,061 people enrolled in private plans for 2017 through the Nevada exchange. This enrollment growth was in contrast with the average across all states that use HealthCare.gov, where average enrollment was down about 5 percent in 2017.

2018
The Nevada exchange once again ran an extensive outreach and marketing campaign before and during open enrollment for 2018 coverage, and enrollment continued to increase. 91,003 people enrolled in coverage through Nevada’s exchange during the open enrollment period for 2018 coverage. Nevada’s enrollment growth did not mirror the national trend, which saw enrollment in the majority of the states — especially those that use HealthCare.gov — peaking in 2016 and declining each year thereafter.

2019
Year-over-year enrollment declined in 2019, for the first time in Nevada Health Link’s history. 83,449 bought private plans during open enrollment, which was about 8 percent lower than it had been in 2018. Across all states that use HealthCare.gov, enrollment was down about 4 percent for 2019, due to a variety of factors, including the elimination of the individual mandate penalty for 2019 and the expansion of short-term plans and association health plans as alternatives to ACA-compliant individual market coverage.

Insurer participation in Nevada’s exchange: 2014 to 2019

2014
In the first year the exchange was operational, plans were available from Anthem, Health Plan of Nevada (UnitedHealthcare), Nevada Health CO-OP, and Saint Mary’s Healthfirst.

2015
Assurant (Time) joined the exchange for 2015, bringing the total number of insurers to five: Anthem, Assurant, Health Plan of Nevada, Nevada Health CO-OP and Prominence Health Plan (formerly Saint Mary’s Healthfirst).

2016
In late August 2015, the Nevada Health CO-OP (which had 37 percent of the exchange’s market share in 2014) announced that they would cease operations at the end of the year. Existing members had to pick a plan from another insurer in order to continue to have coverage in 2016.

The Nevada Health CO-OP’s Board voted voluntarily to shut down, as opposed to CO-OPs in Iowa/Nebraska, Arizona, Colorado, and New York, which were shut down by state and federal regulators. And while 12 of the original 23 CO-OPs had closed by the end of 2015, most of them did so after the federal government announced that risk corridor payments would be only a fraction of what was owed; Nevada Health CO-OP announced their closure more than a month before the risk corridor shortfall was known.

One issue that created problems for Nevada Health CO-OP was their generous enrollment protocol. From 2014 – 2019, Nevada was the only state in the country that allowed off-exchange enrollment to run year-round. But carriers could implement a 90-day waiting period for benefits to begin, in order to discourage people from waiting until they needed care to sign up. But the CO-OP let people enroll with no waiting period initially, and later added a 30-day waiting period in late 2014 The result was a membership that skewed towards sicker enrollees with higher claims costs.

Assurant (Time) also announced earlier in 2015 that they would be exiting the individual market nationwide, and would not participate in the 2016 open enrollment. Both the CO-OP and Assurant had requested double-digit rate increases for 2016, but their members ended up having to select a plan from a different carrier for 2016.

Anthem began offering PPO options in the exchange for 2016 (they only had HMO options in 2015). In addition, Prominence expanded their plan offerings into Southern Nevada. Humana also joined the exchange for 2016, but only in the small-group market.

2017
Anthem was the only insurer that offered exchange coverage in all 16 Nevada counties in 2017. Plans were also available from Health Plan of Nevada (UnitedHealthcare) and Prominence.

UnitedHealthcare exited the individual markets at the end of 2016 in most of the states where they offered exchange plans in 2016. But they remained in the Nevada market, both on and off-exchange (they only continued to participate in three exchanges: Nevada, Virginia, and New York). United’s HMO (Health Plan of Nevada) was available through the exchange, but they also have a PPO (Sierra Health and Life) that’s available off-exchange. Health Plan of Nevada was only available in three counties (Nye, Clark, and Esmerelda), but 90 percent of Nevada’s exchange enrollees live in those three counties. Prominence served seven counties, including Nye and Clark. So in those two counties, there were plans available in 2017 from all three insurers.

Unlike many other states, carrier exits were not in the headlines in Nevada in the fall of 2016, as the carriers that participated in the exchange in 2016 all continued offering coverage for 2017.

2018
But Nevada created plenty of headlines in 2017. Prominence exited the ACA-compliant individual market in Nevada at the end of 2017. And with the exception of off-exchange catastrophic plans, Anthem discontinued all of their ACA-compliant individual market plans at the end of 2017, and did not offer any plans in the exchange in 2018.

Initially, Anthem’s plan was to continue to offer HMO plans in the exchange in Clark, Nye, and Washoe counties, and a catastrophic plan statewide outside the exchange. Anthem had proposed a 62 percent average rate increase for their remaining plans. But in early August, the Nevada Division of Insurance announced that Anthem had decided to withdraw completely from the Nevada exchange. [Note that this decision didn’t change the number of “bare” counties in Nevada; there were already 14 counties that didn’t have any exchange insurers lined up for 2018 — due to Anthem’s earlier decision to limit coverage to just three counties — and that was still the case with Anthem’s exit.] Anthem also exited the exchange in Virginia, Ohio, Indiana, and Wisconsin at the end of 2017, and scaled back their participation in Georgia and California.

Health Plan of Nevada continued to offer coverage only in Nye, Clark, and Esmerelda counties, but with the announcement that Anthem and Prominence would exit the exchange at the end of 2017, there were no insurers lined up to offer coverage in 14 of the state’s 17 counties for 2018. This sounded worse than it was, since the vast majority of Nevada’s population is in Clark and Washoe counties. But for roughly 8,000 people who buy their own insurance in the 14 “bare” counties — which are mostly rural but include Carson City, with a population of 54,000 — the situation appeared dire.

Two additional insurers — Aetna and Silver Summit — had filed plans for 2018, but the filings were initially limited to Clark, Nye, and Washoe counties. But Aetna reversed course and decided in the summer of 2017 that they would not offer plans in Nevada’s exchange after all (and they also exited the off-exchange market at the end of 2017). This came on the heels of Aetna’s announcement that they had terminated their new Medicaid managed care contract in Nevada (the managed care contract called for Aetna to offer plans in the exchange — details below — but once the managed care contract was terminated, Aetna was free to withdraw their exchange plan filings, which they did).

The Nevada Division of Insurance explained that Aetna had experienced lower-than-expected enrollment in their new Medicaid managed care plan, and had thus decided to terminate the contract. Aetna noted that they could not “support a sustainable business” with the level of Medicaid managed care enrollment that had received. Since the reason they were planning to offer private plans in the exchange for 2018 was due to the Medicaid managed care contract, they withdrew those plans as well. [Aetna had completely eliminated their exchange participation nationwide as of 2018.]

But Nevada regulators continued to reach out to insurers in an effort to fill the bare counties, and their efforts were successful when Centene (Silver Summit) agreed to offer coverage in all 14 counties for 2018.

A press release from Governor Sandoval’s office included comments from various stakeholders in Nevada. Heather Korbulic, executive director of Nevada’s exchange, said “We are grateful that SilverSummit has stepped up to the plate, offering relief to thousands of residents who thought they would be deprived of access to health insurance. Thanks to Governor Sandoval’s tireless and unwavering commitment to ensuring access to health care for all Nevadans, individuals throughout the state will have access to qualified health plans.”

[It’s notable that this was the case in all of the potentially bare counties that popped up around the country during the rate filing process in mid-2017. Washington, Tennessee, Indiana, Kansas, Missouri, Ohio, Virginia, and Wisconsin were all facing potentially bare counties for 2018, but insurers — in many cases, Centene — stepped up to fill them. The vast majority of the counties in the US were never facing a dearth of insurers in the first place, and all of those that were facing bare areas were ultimately covered before the start of open enrollment.]

2019
Anthem terminated all of their grandfathered plans in Nevada on December 31, 2018 (Nevada did not permit grandmothered/transitional health plans to be renewed after 2013). So in 2018, Anthem’s only individual market plans were grandfathered plans (those purchased before March 23, 2010) and off-exchange catastrophic plans. (as described below, however, Anthem partnered with the Las Vegas Chamber of Commerce to offer association health plans in Nevada, and is rejoining the individual market as of 2020).

Silver Summit/Centene continued to offer statewide coverage in 2019. They offered four plans in 2018, and that increased to six plans in 2019.

Association health plans

In August 2018, the Nevada Division of Insurance announced that they had received their first association health plan filing, for the Boulder City, Henderson, and Latin Chambers of Commerce. The plans, which are fully insured by Health Plan of Nevada (UnitedHealthcare) — ie, these are not self-insured plans — became available to members of those chambers of commerce with 1-50 employees as of September 1, 2018 (sole proprietors are limited to an annual open enrollment period that runs for one month and starts June 1 each year, so the first open enrollment window for sole proprietors will be June 2019). Members can select from among 10 different plan options, all of which cover maternity care, mental health care, and prescriptions.

These are the three essential health benefits that critics have been most concerned about with the expansion of association health plans, as they’re the three that are most likely to be excluded in cut-rate plans. Short-term health insurance plans, for example, often exclude coverage for those three benefits. Under the new rules that apply to association health plans, the plans are regulated under large group rules, rather than the more stringent small group rules. Large group plans are not required to cover the essential health benefits (with the exception of preventive care, which must be covered on all non-grandfathered large group plans). But for now, it appears that the first set of new association health plans in Nevada are fairly comprehensive.

In September 2018, the Nevada Division of Insurance announced that two more chambers of commerce — Reno-Sparks Northern Nevada’s Chamber of Commerce and the Las Vegas Metro Chamber of Commerce — had filed plans for fully insured association health plans. The Reno-Sparks Chamber plan, offered in a partnership with Prominence Health Plan, became available for coverage as of December 1, 2018. The Las Vegas Chamber’s plan, offered in a partnership with Anthem, is available to chamber members statewide.

In addition to the various Chamber of Commerce plans, the Nevada Contractors and Nevada Builders Alliance associations, and the Builders Association of Northern Nevada are offering association health plans to their members.

In March 2019, a federal judge invalidated the Trump Administration’s new association health plans rules, but only insofar as they allowed sole proprietors and unrelated small businesses to enroll. As of mid-April, however, Health Plan of Nevada confirmed that nothing had thus-far changed for the Henderson Chamber’s plan, and they were still expecting sole proprietors to be able to enroll in the plan in June. As of late 2019, the Reno-Sparks plan indicated that it was only available to businesses with 2-50 employees, but the Boulder City Chamber plan does still say that it’s available to sole proprietors who don’t have employees.

State’s approach to MCOs bolstered insurer participation in exchange, albeit only in metropolitan areas

The entry of Silver Summit (and Aetna’s erstwhile plans to enter the exchange) to the exchange in 2018 was linked to the state’s process for approving Medicaid managed care contracts. Prior to 2017, Nevada required its Medicaid Managed Care vendors (MCOs) to offer at least one silver and one gold plan in the state’s exchange. In other words, access to Medicaid Managed Care business was not available for carriers that opted not to participate in the exchange. Anthem (AmeriGroup) and United (Health Plan of Nevada) both operated Medicaid Managed Care plans in Nevada prior to 2017, and offered plans in the exchange.

For 2017, the state decided to allow four Medicaid MCOs instead of just two (although with Aetna’s exit, they dropped to three). And while they eliminated the requirement that Medicaid MCOs also offer QHPs in the exchange, the Nevada Division of Insurance reported that during the process of selecting MCOs, the state added five additional points to the scores of insurers that indicated on their MCO proposal that they would also offer QHPs in the exchange (MCO contracts are awarded to the insurers that get the highest scores).

The Division of Insurance confirmed in early May that they expected all four of the state’s MCOs — Anthem, United, Silver Summit, and Aetna — to file rates and plans for 2018 QHPs that will be sold in the exchange, as a result of the information submitted during the MCO bidding process (note that Prominence, which exited the exchange at the end of 2017, did not have an MCO contract in Nevada).

But Aetna subsequently terminated their MCO contract and withdrew their exchange plans, and Anthem withdrew their exchange plans. I reached out to the Nevada Department of Health and Human Services to better understand Anthem’s position, which was to retain their Medicaid managed care contract, but exit the Nevada exchange. Basically, because it wasn’t mandatory for insurers to offer exchange plans, there was some wiggle room in the MCO contracts. And it turns out that the additional points for exchange participation weren’t really a significant factor after all. There were seven insurers that bid for MCO contracts, and there was enough of a point spread between the four insurers that won MCO contracts and the three that didn’t, that the four that won would have won even if they hadn’t received the additional five points for agreeing to offer exchange plans.

So essentially, Anthem would have won an MCO contract even if they hadn’t agreed to offer plans in the exchange, which is why their exit from the exchange didn’t hamper their MCO contract. This would also have been the case for Aetna, but as described above, their decision to terminate their MCO contract was made based on their initial MCO experience, rather than issues with entering the exchange.

United filed plans to continue to offer QHPs in Nevada’s exchange for 2018, and they did the same thing in New York, where a new regulation bars insurers that drop out of the exchange from participating in Medicaid managed care, Child Health Plus, or the state’s Essential Plan. Virginia is the only other state where United offered plans in the exchange in 2017, and they exited Virginia’s exchange at the end of the year. So the only states where United continued to offer exchange coverage in 2018 are states that have linked Medicaid managed care participation to participation in the exchange (United ended up having to rejoin the exchange in Massachusetts in 2019, also due to state rules).

The MCO contract bidding process indicated an effort on Nevada’s part to keep insurers in the exchange, and likely played a role in Silver Summit’s entry to the exchange and the preservation of insurer choice for most Nevada residents in 2018. However, there’s clearly an issue with localized versus statewide coverage. Rural areas have always been less attractive to insurers, and the extra points that Nevada awards to its MCO bidders who offer exchange plans does not require that those plans be available statewide. Silver Summit agreed to offer coverage in the rural areas in order to alleviate the bare county problem that Nevada was facing, but they were not required to do so.

Nevada is considering expanding their MCO contracts to be statewide, and are also considering the possibility of reverting to their previous system of requiring MCO insurers to offer products in the exchange (rather than simply offering bonus points during the MCO bidding process).

No grandmothered plans in Nevada

Nevada’s Division of Insurance announced in late November 2013 that policies scheduled to end on December 31 could not be extended into 2014, and should instead be replaced with ACA compliant plans. Thus there was also no renewal available for pre-2014 plans heading into 2015, and all non-grandfathered plans in the individual market in Arizona are now ACA-compliant.

History of the Nevada exchange

Nevada’s blueprint for its state-run health insurance exchange received federal approval on Dec. 3, 2012. Gov. Sandoval and the state legislature created the Silver State Health Insurance Exchange in 2011, and the state moved steadily to get the marketplace up and running.

Nevada Health Link operates as a “free market facilitator” or “clearinghouse,” meaning it allows all qualified health insurance companies to sell policies on the exchange.

Nevada had contracted with Xerox to build the state’s exchange platform, but the system never worked correctly (the IRS allowed an exemption from the individual mandate penalty for 2014 for Nevada residents who were unable to complete the enrollment process due to flaws in the exchange).

On May 20, 2014, the exchange board unanimously voted to drop Xerox and switch to Healthcare.gov instead. Xerox had been paid about $12 million of the $72 million that had been allocated to build the exchange, but it was determined that they would only receive a small portion of the remaining funds, since much of the site was never built or was not built correctly. However, Xerox continued to work with Nevada Health Link until April 2015, running call centers and enrolling applicants who qualified for a special open enrollment period during the latter part of 2014.

Things went much better for Nevada Health Link during the second open enrollment period, since they were using Healthcare.gov as their enrollment platform. The state retained some responsibilities and was still legally be classified as a state-run exchange.

With Nevada Health Link relying on the now very-functional Healthcare.gov site for eligibility and enrollment, the state-run portion of the exchange was able to focus on consumer advocacy and assistance, without being bogged down by the technical problems that hampered the exchange during the 2014 open enrollment. The state launched its new and improved Nevada Health Link website on November 3, 2014.

In addition to using Healthcare.gov for enrollment, premium payments began to be handled directly by the carriers in 2015, rather than routing through the exchange first. As a result of these changes, Nevada Health Link had far fewer technological headaches during the 2015 open enrollment and throughout the year.

The federally-supported state-based exchange model was used from 2015 through 2019, but Nevada has transitioned back to a fully state-run exchange as of the fall of 2019. People enrolling in coverage for 2020 are using Nevada Health Link’s enrollment platform and call center, and the state no longer relies at all on the federally-run exchange. FAQs about the transition back to a fully state-run exchange are available here.

More Nevada health insurance exchange links

NevadaHealthLink.com
855-768 5465

Silver State Health Exchange
Information about exchange planning and start-up operations

State Exchange Profile: Nevada
The Henry J. Kaiser Family Foundation overview of Nevadaʼs progress toward creating a state health insurance exchange.

Nevada Governorʼs Office for Consumer Health Assistance
Serves all residents with health-related issues; benefits, denials, insured, uninsured, worker’s compensation, and hospital billing.
(702) 486-3587 / Toll-Free: 1-888-333-1597 (nationwide)