Highlights and updates
- No bare counties after Ambetter agrees to cover Wayne County
- Celtic/Ambetter and CareSource remaining in exchange
- Anthem and MDwise leaving exchange at year end
- Average proposed rate hikes: CareSource 2.2%, Ambetter 24%
Indiana exchange overview
Indiana relies on the federally-facilitated exchange, so residents enroll through Healthcare.gov. Four carriers are offering plans in the Indiana exchange for 2017, but two are leaving at the end of the year.
Open enrollment will begin November 1, 2017, and will end just six weeks later, on December 15, 2017. This is much shorter than previous open enrollment periods have been, and it’s the first time that open enrollment will end before the start of the new year. All plans selected during open enrollment will take effect January 1, 2018.
2018: Anthem and MDwise exiting the exchange; Celtic/Ambetter and CareSource remaining. All counties will have coverage.
For insurers that wish to offer coverage in Indiana’s individual market in 2018, proposed rates and plans had to be filed by June 21, 2017. The Indiana Department of Insurance posted filed rates on their website.
Based on filings at that point, there were four counties in Indiana where no insurers were planning to offer coverage in the exchange: Decatur, Jackson, Wayne, Grant. But in early August, CareSource agreed to remain in Grant, Decatur, and Jackson counties. Wayne County did not have any insurers slated to offer coverage at that point, but by mid-August, Celtic/Ambetter had agreed to offer coverage in Wayne County (Wayne County has 67,000 residents, and 1,166 of them enrolled in exchange plans for 2017). Celtic/Ambetter’s revised filing also includes coverage for Decatur and Jackson counties, although CareSource is the only insurer that has filed to offer coverage in Grant County.
Anthem and MDwise, both of which currently offer plans statewide in the exchange, have opted to leave the exchange at the end of 2017. According to the Indy Star, 46,000 Indiana residents have exchange plans from Anthem in 2017, and 30,800 have exchange plans from MDwise.
MDwise is exiting the individual market altogether. But Anthem will continue to offer just one off-exchange catastrophic plan in five counties (Benton, Newton, White, Jasper, and Warren). This is the same strategy that Anthem is using in Virginia, Ohio, Wisconsin, and Nevada; by keeping one off-exchange plan, the insurer prevents a statewide market exit, which would preclude a return to the state’s individual market for five years. With the off-exchange plan still available in a small portion of the state, Anthem maintains the option to return to the Indiana market at any time in the future, should they choose to do so.
For Anthem’s remaining off-exchange plan, they’ve proposed a 48.3 percent rate increase. And since the plan will only be offered off-exchange, ACA subsidies won’t be available to offset some of the cost. According to Anthem’s rate filing (worksheet 2 in the Unified Rate Review Template), they have 64,687 current members, and a projected membership of just 15 people in 2018. The dramatic decline will be due to a combination of their exchange exit and their exit from nearly every county off-exchange, in addition to the steep rate increase they’ve proposed for their remaining off-exchange coverage.
Proposed rate changes for CareSource and Ambetter/Celtic: weighted average just 7.7%
CareSource and Ambetter/Celtic have both filed rates for 2018 coverage in the exchange. Their average proposed rate increases are:
- CareSource: 2.2 percent. This would impact 37,469 current enrollees, according to CareSource’s rate filing (with a projected membership to 39,799 in 2018, based on 477,592 projected “members months”, although this is likely to be considerably higher now that Anthem and MDwise have announced they’ll exit the exchange). CareSource’s plan filing indicates that they will offer exchange plans in 75 of Indiana’s 92 counties. The insurer notes in the rate filing that their proposed rate increase is based on all current ACA regulations remaining in place, and upon continued federal funding for cost-sharing reductions and continued enforcement of the individual mandate. Any changes to those factors would result in revised (higher) rate filings.
- Ambetter/Celtic: 24 percent. This would impact 12,456 current enrollees, according to major medical experience workbook in Celtic’s rate filing; the filing also indicates that Celtic expects membership to grow to 18,499 in 2018, based on a projection of 221,997 “member months.” 2018 membership is likely to be considerably higher, however, now that Anthem and MDwise have announced that they won’t offer exchange plans in 2018. In 2017, Celtic offers plans in 12 of Indiana’s 17 rating areas (all except rating areas 5, 8, 9, 12, and 14) but their plans are not available in every county in each rating area. For 2018, Centene, Celtic’s parent insurer, announced that they would be expanding their coverage area in Indiana and they are planning to offer coverage in 11 additional counties; they will cover 49 of Indiana’s 92 counties.
Based on current membership for CareSource and Celtic, the weighted average rate increase is only 7.7 percent (although it will be substantially higher if cost-sharing reductions aren’t funded for 2018, or if the individual mandate isn’t enforced). But that doesn’t account for the fact that the majority of the exchange enrollees in Indiana will have to switch to a different plan for 2018, due to the impending departure of Anthem and MDwise from the exchange.
The nature of the ACA’s premium subsidies means that they increase when the cost of coverage in a given area increases. 73 percent of Indiana exchange enrollees are receiving premium subsidies in 2017, and their subsidies will adjust in 2018 in order to keep premiums affordable for whatever plans are available in each area. Subsidies are only available to people with income up to 400 percent of the poverty level however, and they aren’t available to people who are impacted by the family glitch.
The Trump Administration and the Indiana exchange
There continues to be considerable uncertainty about the future of the ACA, both in terms of legislative efforts to repeal it, and the Trump Administration’s approach to the law. House Republicans passed the American Health Care Act (AHCA) in May 2017, but the Senate’s version of the bill, titled the Better Care Reconciliation Act (BCRA), failed to pass in the Senate in late July (Senate Republicans also failed to pass two other versions of the bill — the Obamacare Repeal Reconciliation Act, and the Health Care Freedom Act, aka “skinny” repeal).
The Trump Administration has not committed to funding cost-sharing reduction (CSR) payments to insurers for the remainder of 2017 and for 2018, which is causing considerable uncertainty in the insurance markets nationwide. CSRs are part of the ACA, and they allow low-income enrollees to have coverage with lower out-of-pocket costs. But the ACA didn’t specifically allocate funding for them, and House Republicans sued the Obama Administration in 2014 over the funding issue. House Republicans won the case in 2016, but the Obama Administration appealed and CSR funding has continued in the meantime (for perspective, CSR funding in fiscal year 2017 totaled about $7 billion). The case has been pended throughout 2017, but President Trump has repeatedly threatened to cut off funding for CSRs, and strongly suggested that he would do so after the failed ACA repeal votes in the Senate in late July (Nicholas Bagley has an excellent summary of how this all works).
In early August, a group of 17 states (Indiana is not among them) and DC were granted a motion to intervene in the lawsuit, which hampers Trump’s ability to unilaterally cut off CSR funding. Bipartisan legislation being considered in Congress might allocate CSR funding, but there’s a very tight deadline for getting it done. If the federal government doesn’t commit to 2018 CSR funding by mid-late August, insurers will have no choice but to sharply raise premiums or exit the market at the end of 2017 (insurer contracts with HealthCare.gov are signed in September).
There are also concerns that the Trump Administration’s lax enforcement of the individual mandate will weaken the individual market risk pool, which is a concern for insurers seeking to avoid adverse selection.
174,611 people enrolled in private plans through the Indiana exchange during the 2017 open enrollment period (November 1, 2016 through January 31, 2017). That was an 11 percent decrease from the 196,242 who had enrolled during the 2016 open enrollment period. The majority of the states that use HealthCare.gov saw a decrease in enrollment from 2016 to 2017, but Indiana’s was more than double the average decrease.
218,617 people enrolled through the Indiana exchange during the 2015 open enrollment period, making 2017 the second year-over-year decline in enrollment. However, the decline in 2016 was likely due to the fact that Medicaid expansion in Indiana didn’t take effect until 2015 (February 2015 was the earliest available effective date), so people who are now enrolled in Medicaid were instead enrolled in heavily subsidized QHPs through the exchange in early 2015, and have transitioned to Medicaid since then. Medicaid enrollment as of December 2016 was 34 percent higher in Indiana than it had been at the end of 2013.
By March 2017, effectuated enrollment in the Indiana exchange stood at 146,956 (effectuated enrollment is always lower than the number of initial sign-ups, because some enrollees don’t pay their initial premiums, and others opt to cancel their coverage early in the year).
2017: Benchmark premiums decreased, but networks also shrank
Detailed rate changes for each carrier are described in the next section, but Indiana is notable in that it’s one of only two HealthCare.gov states where the average benchmark (second-lowest-cost silver) plan premium is lower in 2017 than it was in 2016.
Average benchmark rates in Indiana are 3 percent lower in 2017, while the average across all HealthCare.gov states was a 22 percent increase. For a 27-year-old, the average benchmark plan in Indiana is just $229/month (before subsidies) in Indiana, versus $296/month across all HealthCare.gov states.
But in order to get the lower rates, or even to avoid a significant rate increase, many enrollees had to pick a different plan for 2017. The plans available in 2017 are all HMOs with narrower networks than some enrollees were used to having. And Anthem, with has the most name-brand recognition, has the highest premiums.
Subsidies are tied to the price of the benchmark plan, so average subsidies are slightly smaller in Indiana in 2017. That means enrollees who weren’t willing to switch plans ended up, in some cases, bearing the full brunt of their existing plan’s rate increase, since subsidies didn’t keep pace with the rate increases on the more expensive plans.
For residents in Indiana, shopping around for the best value during open enrollment was more important than ever heading into 2017. Half of the 2016 carriers exited the exchange, and plans shuffled around in terms of pricing.
2017 rates and carriers: 4 carriers left, 4 remained
Four 2016 insurers—All Savers (UnitedHealthcare), Southeastern Indiana Health Organization, Physicians Health Plan, and Indiana University Health Plans — exited the market in Indiana at the end of 2016, and are not offering coverage in 2017.
IU Health Plans made their announcement in late September 2016, a month after state regulators had approved a 14.9 percent rate increase for 2017 (higher than the initially-requested 9.9 percent rate increase that IU Health plans filed in the spring). Enrollees who selected new plans from MDwise or CareSource still have access to IU providers in 2017, as those plans have IU in their networks.
IU Health Plans had about 27,500 people with individual market coverage when rates were filed in May 2016. All of them who had their plans through the exchange needed to select new plans for 2017 (for the first time, HealthCare.gov was able to map people to new plans for 2017 if their existing insurer exited the exchange and the enrollee didn’t return to the exchange to select a new plan). IU Health Plans is continuing to offer off-exchange plans in 2017, and their employer-sponsored and Medicare Advantage plans were not impacted by their decision to exit the exchange.
Physicians Health Plan is a not-for-profit, and they noted that their decision to drop out of the individual market — including plans sold through Healthcare.gov — was a difficult one. But ultimately, their costs were running about $1.20 for every dollar in premiums collected on individual market plans, and the outlay was unsustainable. About 6,500 people had PHP coverage through Healthcare.gov in 2016, and needed new plans as of January 2017.
The Indiana Department of Insurance confirmed that Aetna filed rate proposals to join the Indiana exchange for 2017, and was planning to have coverage options available both on and off-exchange when open enrollment began on November 1, 2016. But that plan was scuttled in early August, when Aetna announced that they were not going to expand into any new exchanges for 2017.
For the four remaining carriers that are offering plans in the Indiana exchange in 2017, approved average rate changes were announced in late August, and are as follows:
- Anthem BCBS: 29 percent increase (largest market share, with around 73,000 enrolled in 2016)
- CareSource Indiana: 16.1 percent increase
- Celtic (Ambetter): 5.3 percent decrease (16,500 current enrollees)
- MDwise: 11.5 percent increase
Golden Rule initially submitted a rate proposal on May 11, 2016, but withdrew it on May 23. PHP had filed a proposal for a 25 percent average increase, but announced their exit from the individual market in late August. Coordinated Care continues to have one platinum plan available, off-exchange, in 2017. They had a single platinum plan available off-exchange in 2016, and it was not actively marketed.
There are no PPO options available in the individual market in Indiana in 2017. Ambetter has an EPO that available in the exchange in 2017 (Ambetter plans are available in 32 of Indiana’s 92 counties). Anthem has a POS product both on and off the exchange. The other carriers that are participating in the individual market in Indiana have only HMO plans.
The rate changes for 2017 came on the heels of a very small average rate increase for 2016 — just 0.7 percent weighted average based on 2015 enrollments. And once people selected plans for 2016, the average pre-subsidy premium was actually lower than it was in 2015.
In 2015, 87 percent of Indiana exchange enrollees qualified for subsidies; their average pre-subsidy premium was $438 per month, although their average after-subsidy premium was only $120 per month. In 2016, only 81 percent of the state’s exchange enrollees qualified for subsidies. Their average pre-subsidy premium was lower than the year before, at $415 per month. But their average after-subsidy premium was higher, at $156 per month.
196,242 people had enrolled in private plans through the Indiana health insurance exchange during the 2016 open enrollment period. 34 percent of the enrollees were new to the Indiana exchange for 2016, and 81 percent were receiving premium subsidies to make their coverage affordable.
By March 31, effectuated enrollment stood at 168,884. By that point, nearly 83 percent of the effectuated enrollees were receiving premium subsidies that average $259 per month.
Open enrollment for 2016 ended on January 31. Open enrollment for 2017 will start on November 1, 2016, but until then, enrollment will only be available – on or off-exchange – for people who experience a qualifying event (Native Americans can enroll year-round, as can anyone eligible for Medicaid or CHIP).
Benchmark premiums lower in 2016
Indiana is one of just four states using Healthcare.gov where the average benchmark premium is lower in 2016 than it was in 2015. And the drop was more significant in Indiana than any of the other states, at 12.6 percent. In Indianapolis, the decline is 9.4 percent, according to Kaiser Family Foundation data. But benchmark premiums only tell part of the story, since the benchmark plan can change from one year to another, and it’s just one plan out of many that are offered in the exchange.
Ultimately, the result of the lower benchmark premiums is that subsidy amounts are also lower in 2016 than they were in 2015. And although average premiums only increased slightly in Indiana for 2016 (see below), there was still an overall increase, and it was rather significant on some plans. The weighted average rate increase for the entire exchange market was very small, but the actual rate changes on a per-plan basis vary from a 20 percent decrease to a 36 percent increase.
The fact that benchmark premiums – and thus subsidies – declined for 2016 made it particularly important for people to shop around during open enrollment. Otherwise, they may have found that their net premiums were more than they were expecting in 2016, due to declining subsidies.
0.7% weighted average rate increase for 2016
On September 1, 2015, the Indiana Department of Insurance posted a complete list of their individual and small group market carriers and their approved rate changes for 2016. The only thing missing from the list was market share data, which made it hard to calculate a weighted average rate change. So I contacted the Department of Insurance to see if I could obtain more information about market share. Here’s what they told me:
- Roughly 85 percent of Indiana’s ACA-compliant individual plans had been sold through the exchange in 2015.
- Anthem Blue Cross Blue Shield, (average rate increase of 3.8 percent for 2016) had about 65 percent of the on-exchange market share in 2015.
- Humana exited the individual market in Indiana at the end of 2015 (their rate filing for 2016 had been withdrawn, but it wasn’t entirely clear what their status was). Humana didn’t participate in the exchange previously, so it was only the off-exchange market that they exited.
- Across the 8 carriers that continued to offer plans in the exchange in Indiana, the Department of Insurance calculated an approved weighted average rate increase of 0.7 percent for 2016. They did that by utilizing SERFF data to obtain market share data. SERFF data is available to the public but can be quite time consuming to sort through.
Although Indiana’s average rate increase for 2016 is considerably lower than the national average, that also has to be viewed in light of the fact that premiums in Indiana were higher than the national average in 2014 and 2015.
According to a June 2015 analysis by the Indianapolis Business Journal, Anthem’s proposed 3.8 percent rate increase (which was approved as-requested) was expected to result in an average annual premium of $5,405 (pre-subsidy) in 2016, putting Anthem’s rates seventh highest out of nine (now eight) carriers selling plans in the exchange.
Given how price-sensitive consumers tend to be when shopping for health insurance, it’s unlikely that Anthem held onto its significant market share in 2016. This is compounded by the fact that Anthem eliminated broker commissions in Indiana (and several other states) for plans effective April 1 or later (ie, plans sold as a result of qualifying events).
In addition to Humana, Time/Assurance exited the market (nationwide) at the end of 2015. Unlike Humana, Time did offer plans in the exchange in 2015.
Coordinated Care appears on Indiana’s list of carriers as a new off-exchange carrier for 2016. Coordinated Care offered on-exchange plans in 2015, but they cross-walked all of their exchange business to Celtic Insurance for 2016. They came to an agreement with CMS that calls for them to maintain one ACA-compliant Coordinated Care plan, available outside the exchange. It’s a platinum plan, and they are not actively marketing it; the carrier did not project any sales for 2016 (they have once again filed rates for a single platinum plan to be available in 2017).
So realistically, the only Indiana carrier that is offering individual plans only outside the exchange in 2016 is UnitedHealthcare (although United’s subsidiary, All Savers, does offer on-exchange plans). But UnitedHealthcare is exiting the Individual Market entirely in Indiana at the end of 2016.
Healthcare.gov’s rate review tool initially only showed proposed rate increases of ten percent or more prior to the start of open enrollment. It was notable that in Indiana, only one exchange carrier in the individual market proposed double digit rate hikes for 2016 (not counting Time and Humana, which both withdrew their filings). Physicians Health Plan of Northern Indiana requested an average rate increase of 14.5 percent for 2016, although regulators bumped that down slightly to 13.5 percent.
PHP cited the phasing out of the ACA’s reinsurance program, along with poorer-than-expected health among people who have already enrolled. This is the same general theme echoed nationwide by carriers justifying significant rate increase proposals for 2016.
Insurers have struggled with profitability in the exchange
As is the case nationwide, some carriers in the Indiana exchange are struggling to make a profit on their exchange business. In late November 2015, the Indianapolis Business Journal reported that about half of the carriers selling plans through the Indiana exchange are losing money in the process.
Indiana University Health Plans Inc. was nearly $2.7 million in the red for 2015, although the carrier received a $5 million capital contribution from its parent corporation, the IU Health hospital system. MDwise Marketplace Inc. lost nearly $615,000 from January through September 2015, and SIHO Insurance Services – which began offering exchange plans this year – was also losing money (they only had 536 enrollees in the exchange in 2015, so it’s not clear whether they were losing money on off-exchange business and other lines of coverage as well).
But the news is not all bad for insurers: CareSource Inc. has a net positive income of nearly $5 million in the Indiana exchange in 2015.
For 2014 and 2015, carriers were mostly making educated guesses in terms of pricing their policies. Premiums for 2016 were based on more than a full year of claims history, since they were filed in the spring of 2015, more than a year after the exchanges became operational. And when carriers filed rates for 2017, they had more than two years of claims data on which to based their rate justifications.
According to the U.S. Department of Health and Human Services (HHS), 218,617 Hoosiers selected qualified health plans (QHPs) during 2015 open enrollment. The Kaiser Family Foundation estimates that 43 percent of eligible Indiana residents took advantage of the opportunity to purchase health insurance.
Attrition is a normal part of the individual health insurance market, particularly with the new system that limits enrollments for most people to a three-month window. In addition, Healthcare.gov has become more efficient at terminating coverage and/or subsidies for people who have failed to provide documentation to verify immigration status or eligibility for financial assistance. By the end of June 2015, in-force enrollment in private plans through the Indiana exchange stood at 167,261 people. 87.4 percent were receiving premium subsidies that average $315 per month. For 2015, total subsidies for Indiana residents amounted to $552 million.
With the Supreme Court’s landmark ruling in June 2015 (King v. Burwell) that subsidies are legal in every state, regardless of whether the exchange is run by the state or federal government, subsidies are no longer in danger for those 146,000 people. The Kaiser Family Foundation had estimated that their premiums would have increased by 271 percent if the subsidies had been eliminated.
Not only will subsidies remain intact, but the individual market in Indiana will not be subject to the massive destabilization that would have occurred had the King plaintiffs prevailed and subsidies been eliminated. If that had happened, rates in the individual market for people who were already paying full price for their coverage would have increased by up to 90 percent, and the individual market pool size would have shrunk by 70 percent.
Modest increase in 2015 premiums
2015 premiums were an average of about five percent higher than 2014’s premiums, according to an Indiana Department of Insurance representative. A study by The Commonwealth Fund matched that estimate. The 2015 increase was much more modest than in the years leading up to the passage of the Affordable Care Act.
Indiana residents had many more choices on the federal marketplace for 2015 that they did in 2014. The number of insurers more than doubled, going from four to nine. And, the number of available plans jumped from 278 to 975.
According to Atlantic Information Services, nine insurance companies offered individual health insurance through the Indiana marketplace in 2015. Anthem BCBS, Coordinated Care, and Physicians Health Plan returned from 2014. All Savers (UnitedHealthcare), Caresource, IU Healthplans, MDwise Marketplace, Southeastern Indiana Health Organization, and Time/Assurant were new for 2015. Note that not all insurers offer plans in all counties.
SHOP for small businesses
Businesses with 50 or fewer full-time employees can now enroll online in the Small Business Health Options Program (SHOP). Small businesses can sign up on the SHOP throughout the year; there isn’t a specific open enrollment period like there is for the individual marketplace.
In Indiana and 13 other states that use the federal exchange, small employers were able to offer “employee choice” starting in 2015 (it was delayed until 2016 in the remaining states that use Healthcare.gov). Under this option, employee can choose among health plans within a single metal level selected by the employer.
Penalties increase for going without coverage
The penalty for people who don’t have health insurance was higher in 2015 than it was in 2014, and will increase again for those who remain uninsured in 2016. For those who are uninsured in 2016 and not eligible for an exemption from the individual mandate, the penalty will be the greater of:
- 2.5% of annual household income above the tax filing threshold. The maximum penalty under this calculation method is the national average premium for a bronze plan, which will be a little higher than it was in 2015.
- $695 per adult or $347.50 per child under 18. The maximum penalty per family using this method is $2,085.
Use this penalty calculator to see how much you may have to pay if you don’t have health insurance.
How many people enrolled in 2014?
During 2014 open enrollment, 132,423 Hoosiers signed up for qualified health plans, according to federal government reports. Eighty-nine percent qualified for financial assistance. In addition, 95,495 people qualified for Medicaid or the Children’s Health Insurance Program (CHIP) under existing eligibility rules (i.e., not through Medicaid expansion, as Indiana’s Medicaid expansion didn’t take effect until 2015).
Indiana’s uninsured rate dropped from 15.3 percent in 2013 to 13.6 percent in 2014, according to Gallup-Healthways poll. It fell further to 11.1 percent by mid-2015, likely helped by the fact that Medicaid expansion took effect in 2015 in Indiana.
How Indiana approached exchange implementation
Indiana is among the 26 states that opted to use the federal health insurance marketplace, HealthCare.gov. While former Gov. Mitch Daniels was a critic of the Affordable Care Act, he refrained from making a final decision about the state’s marketplace and asked the three gubernatorial candidates for their opinions. Following the election, then Gov.-elect Mike Pence weighed in and rejected both the state-run and partnership models.
In 2014, Indiana Attorney General Greg Zoeller and 39 school districts filed a suit challenging premium subsidies in the state as it does not operate its own health insurance exchange. A U.S. District Court judge delayed ruling on the suit, given that the U.S. Supreme Court was taking up the issue in King v. Burwell (ultimately, the Supreme Court ruled that subsidies are legal in states that use Healthcare.gov)
In January 2015, several state representatives introduced HB1479 to “prohibit any agency of the state from assisting in the enforcement of the Patient Protection and Affordable Care Act.” The bill would have prohibited Indiana insurance officials from enforcing violations of the Affordable Care Act and would have allowed state residents subject to the federal penalty penalty for not having health insurance to deduct the penalty amount on their state taxes. The bill did not pass the House Ways and Means Committee however, so it was not taken up in the full House.
Medicaid expansion began in 2015
In January 2015, Indiana received federal approval of its waiver for Medicaid expansion. The Healthy Indiana Plan, or HIP 2.0, requires most newly eligible beneficiaries to contribute to a health savings account (HSA) and to pay co-payments for emergency room visits for non-emergency care. HIP 2.0 is fairly complicated, with various contribution and benefit levels based on income and whether or not a beneficiary makes the required HSA contribution.
Indiana began accepting HIP 2.0 applications immediately after receiving approval, with coverage effective February 2015. Indiana officials estimate 350,000 are eligible for the program. According to a state press release, the approval of HIP 2.0 replaces traditional Medicaid coverage for Indiana’s non-disabled, non-elderly adults.
By December 2015, total Medicaid/CHIP enrollment in Indiana was 27 percent higher than it had been at the end of 2013, and more than 235,000 previously uninsured residents had enrolled in HIP 2.0 in its first year.
Indiana health insurance exchange links
State Exchange Profile: Indiana
The Henry J. Kaiser Family Foundation overview of Indiana’s progress toward creating a state health insurance exchange.
Indiana Department of Insurance
Assists consumers who have purchased insurance on the individual market or who have insurance through an employer who only does business in Indiana.
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