13.2 percent average rate increase for 2017
On July 19, Covered California announced that the statewide average rate increase for 2017 would be 13.2 percent. They noted that when that rate increase is averaged with the rate hikes for 2015 and 2016, the three-year average is 7 percent per year, which is lower than the average annual increase in the pre-ACA years.
Covered California also pointed out that the majority of enrollees are receiving subsidies, and will not experience a rate increase if they’re willing to shop around during open enrollment. They also noted that some insurers are expanding their coverage areas, which may make shopping around more productive for some enrollees.
In May, the California exchange was predicting average rate increases of about 8 percent for 2017; that was still very preliminary though. Even an 8 percent average increase would have been double the average rate hikes in California for 2015 and 2016. The 13.2 percent average increase that was finalized in July is more than triple the past two yearly average rate increases. But it is also considerably lower than average proposed rate increases that have come in across the rest of the country for 2017.
2017 carriers and rates
Covered CA is one of ten state-run exchanges that has an “active purchaser” model, meaning that they negotiate directly with carriers to make sure that rates, networks, and benefits are as consumer-friendly as possible (the other state-run exchanges simply set minimum standards that carriers must meet, and then allow the sale of any plans that meet those guidelines). The exchange is also the only one in the country that requires all health plans to be standardized, which means that within a single metal level, all plans have the same benefits (with the exception of HSA-qualified plans, which are also standardized but with benefits that are different from the other bronze and silver plans; Covered California’s board approved changes to the standardized HSA-qualified benefit design for 2017, to comply with IRS regulations pertaining to HSA-qualified plans).
Although the plan designs are standardized, premiums, drug formularies (covered drug lists) and provider networks can vary from plan to plan. Narrow networks for Covered California plans have come under fire from consumers and advocacy groups, and Anthem Blue Cross is currently facing lawsuits over the legality of its narrow network.
The following 11 carriers have been selected to offer coverage through Covered California in 2017:
- Anthem Blue Cross of California
- Blue Shield of California
- Chinese Community Health Plan (only San Francisco county and San Mateo county)
- Health Net
- Kaiser Permanente
- L.A. Care Health Plan
- Molina Healthcare
- Oscar Health Plan of California
- Sharp Health Plan (only San Diego county)
- Valley Health Plan (only Santa Clara County)
- Western Health Advantage (only North Bay area and Greater Sacramento)
Anthem and Blue Shield are the only carriers that will have plans available through Covered California in every region of the state in 2017 (Kaiser does offer plans in every region, but not across the full regions in all areas).In some ZIP codes just a single company offered plan options in 2015,
In some ZIP codes just a single company offered plan options in 2015, although for 2017, the exchange notes that nearly every county in the state will have at least three carriers from which to choose. Peter Lee, executive director of Covered California, notes that the lack of competition in rural areas is a long-standing issue and not one created by the formation of Covered California.
Covered California has compiled an extensive rate booklet for 2017 that details average rate changes across all 19 rating areas in the state. Average rates are significantly higher in Northern California than in Southern California.
With the exception of UnitedHealthcare, the carriers that will offer plans through Covered California in 2017 are the same carriers that offered plans in 2016. UnitedHealthcare is exiting the individual market in California at the end of 2016, as is the case in most of the states where they currently offer plans. By February 2016, UnitedHealthcare had about 1,400 enrollees in Covered California (less than a third of a percent of the exchange’s total QHP enrollment).
UnitedHealthcare and Oscar were both new to the exchange for 2016. United Healthcare applied in January 2015 to join Covered California state-wide, but the exchange initially rejected the proposal, citing a rule that requires carriers to wait at least three years to enter the marketplace if they didn’t offer plans for sale starting in 2014. In February 2015, the exchange issued a compromise, allowing United Healthcare the opportunity to sell plans in five of the state’s 19 regions where fewer than three carriers offer coverage.
Budget cuts for 2017 fiscal year
The 2017 fiscal year — which began July 1, 2016 — is the first time that Covered California must operate without any federal funding (the exchange still had leftover federal funding at the end of the 2015 fiscal year, and was able to incorporate it in the 2016 fiscal year budget).
In May, Covered California proposed a $308 million budget for the 2017 fiscal year. In June, it was revised to almost $321 million, and the exchange board of directors approved the revised budget at their June 2016 board meeting. The approved budget is a reduction of more than 4 percent in spending from the 2016 fiscal year’s $335 million, which was already a decrease of $58 million from the 2015 fiscal year budget.
Consumer advocates have challenged the spending cuts, but Covered California CEO, Peter Lee, notes that “belt-tightening [means] relooking at what we do.”
Covered California caps monthly prescription costs
The cost of high-end prescription drugs is a growing problem for healthcare cost sustainability, and the rising cost of prescriptions is cited repeatedly in justifications provided by insurers requesting double-digit rate increases. But the cost of specialty medications can also be an insurmountable burden for patients, even when they have health insurance. For high-end specialty medications, like Sovaldi, it’s not uncommon for patients to reach their maximum out-of-pocket exposure very quickly, paying thousands of dollars per month in coinsurance for their medications.
In May 2015, Covered California rolled out a cap on prescription costs that went into effect in 2016, along with various other benefit enhancements that allow consumers access to more care without having to meet steep deductibles. Because Covered California requires plan standardization on and off-exchange, the prescription copay cap is also available to many consumers purchasing plans outside the exchange. The cap is linked to the metal level of the plan purchased; for the majority of consumers, the cap is $250 per specialty medication per month, but it ranges from $150 to $500, with bronze plan enrollees having the highest specialty drug copay cap.
The California legislature also created a similar cap state-wide, to include non-grandfathered group and individual plans sold only outside Covered California. Assembly Bill 339 was signed into law in October 2015, and will take effect January 1, 2017. It applies to all non-grandfathered individual and small group plans in the state, and limits the copayment for a 30 day supply of any medication to no more $250, until January 1, 2020. For plans designated as high deductible policies, the copay limit would apply after the deductible is met.
2016 effectuated enrollment more than 1.4 million
During the 2016 open enrollment period, 439,000 NEW enrollees signed up for private plans through Covered California, total enrollment in private plans – including renewals and new enrollees – reached 1,572,074, an increase of 163,712 over enrollment at the end of the 2015 open enrollment period.
On January 29, Covered California put out a press release announcing that anyone who began the enrollment process by January 31 would have until February 6 to finish. The exchange ended up helping about 14,000 new enrollees finish their enrollments during the extension, increasing the new enrollee count from 425,000 to 439,000.
The exchange also confirmed in early February that another 1,149,000 people who had 2015 coverage had remained enrolled for 2016, either by renewing their existing plans or by switching to a new plan through the exchange. But in the statement they released on February 17, total plan selections stood at 1,572,074, including 439,000 new enrollees. So the renewal enrollment count declined slightly, to 1,133,074.
As of March 31, HHS reported that effectuated enrollment through Covered California stood at 1,415,428. 87.6 percent of those enrollees were receiving premium subsidies that averaged $309 per month.
Until open enrollment begins again in November 2016, enrollment is only available (on or off-exchange) if you have a qualifying event (Native Americans can enroll year-round, as can anyone eligible for Medi-Cal or CHIP).
Competition creates shifting market share
Although there are 12 carriers that offer plans through Covered California in 2016, four of them dominate the market: Anthem Blue Cross of California, Blue Shield of California, Health Net, and Kaiser Permanente. Those four carriers still have the majority of the enrollments in 2016, but their overall market share has decreased as other carriers have picked up more enrollees.
During the 2014 and 2015 open enrollment periods, 94 percent of Covered California’s enrollments were through one of those four carriers, but that dropped to 83 percent during the 2016 open enrollment period. Molina decreased their premiums for 2016, and nearly quadrupled their market share since 2015. And Blue Shield of California replaced Anthem Blue Cross of California as the carrier with the most market share in Covered California.
The exchange has noted that their “aggressive negotiations” with insurers contributed to the competitive marketplace, and also explained that Covered California enrollees tend to be content with their coverage, as only about 12 percent of renewals involved a plan change; the other 88 percent kept the same plan they had in 2015. But the 439,000 new enrollees in Covered California for 2016 contributed to the more diverse market share this year.
Dental and Vision
148,000 consumers had enrolled in one of Covered California’s new stand-alone dental plans by January 27, 2016. Covered California now offers adult dental coverage, but enrollees must also purchase health insurance through Covered California in order to be eligible to enroll in a dental plan through the exchange.
Vision coverage became available through Covered California – via an agreement with VSP Vision Care – as of February 17, and an additional agreement with EyeMed Vision Care in April. There’s no open enrollment for vision coverage – plans can be purchased at any time during the year (pediatric dental and vision coverage are embedded in all health plans purchased through Covered California, but adult dental and vision are not essential health benefits, so they are rarely embedded in health plans, and must generally be purchased separately).
Benefits for 2 million in first 2 years
From January 2014 to September 2015, Covered California provided private health insurance to two million people. 1.3 million of them were still enrolled as of September, while 700,000 were no longer with Covered California. But the good news is that of those 700,000 people, 85 percent simply switched to other health insurance coverage. People who gained access to employer-sponsored coverage accounted for the largest segment of those who left Covered California. The individual health insurance market has always served a segment of the population that’s in flux between employer sponsored plans; the difference is that now they can get an individual plan to cover them during that gap without having to worry about pre-existing conditions.
2016 rates and carriers
After negotiating a six week delay for publicizing 2016 rate proposals, California became one of the first states to release final approved rate for 2016. Covered California announced on July 27 that the final weighted average rate increase for their plans would be a mere 4 percent in 2016, and that consumers who shopped around (which should be everyone!) would have the opportunity to lower their premiums by an average of 4.5 percent, and as much as ten percent in some areas of the state.
In addition to making rates available months in advance of open enrollment, Covered California also began allowing existing policy-holders to renew or make changes to their coverage starting October 12 – nearly three weeks before the start of open enrollment.
Covered California had announced in August 2014 that they would have stand-alone adult and family dental plans available for purchase in 2015, but that was delayed until 2016 because of problems with the exchange website. Stand-alone dental coverage is available from Covered California for 2016, and five carriers are offering coverage: Access Dental Plan, Anthem Blue Cross, Delta Dental of California, Dental Health Services, and Premier Access.
Undocumented immigrant children can get Medi-Cal
California lawmakers considered options in 2015 for providing access to health insurance for the state’s undocumented immigrants. As it was originally written, SB4 would have extended Medi-Cal to undocumented immigrants who qualified based on income, and would also have allowed undocumented immigrants with higher incomes the opportunity to purchase health insurance through Covered California, albeit without access to subsidies. But this would have required a federal waiver because the ACA does not allow undocumented immigrants to enroll in coverage through the exchanges, even if they pay the entire premiums themselves.
SB4 passed the Senate in June 2015, the Assembly in September, and was signed into law by Governor Jerry Brown on October 9, 2015. But the final version of the legislation – renamed the Health for All Kids Act – focuses solely on Medi-Cal access for undocumented immigrant children under the age of 19. Four other states – New York, Illinois, Washington, and Massachusetts – along with Washington D.C.. have established similar eligibility rules for children, but California’s immigrant population is the largest among them, and encompasses a quarter of the whole country’s undocumented immigrant population (in 2013, there were an estimated 2.67 million undocumented immigrants in California).
SB4 took effect in May 2016, and an estimated 170,000 undocumented immigrant children became newly-eligible for Medi-Cal. Their eligibility is based solely on household income, without regard for immigration status.
SB10 was also introduced in 2015, and was taken up again in the 2016 legislative session. It would pick up where SB4 leaves off, and would complete the original intent of SB4. SB10 would allow adults age 19 and over to enroll in Medi-Cal without regard for immigration status, and would also allow undocumented immigrants with income above the Medi-Cal threshold to purchase unsubsidized coverage in the exchange, assuming a waiver allowing them to do so is granted by HHS. As of late April 2016, the bill had been amended and was back in committee. Undocumented immigrants can already purchase full-price coverage outside the exchange, but SB10 would allow them to do so in the exchange as well. It’s not clear how much that would decrease the uninsured rate among the undocumented population though, since they would still have to pay full price for whatever plan they buy.
Coverage options for pregnant women
Currently, under federal regulations, the birth or adoption of a child is a qualifying event, but pregnancy is not (HHS revisited this question in early 2015, and reiterated their position that pregnancy is not a qualifying event at the federal level). This means that although the mother and baby both have access to health insurance once the child is born, they do not have access to coverage during the pregnancy if the mother lacks insurance and doesn’t qualify for any of the other special enrollment periods.
In early 2015, New York and California made headlines as lawmakers in both states considered legislation that would make pregnancy a qualifying event and allow pregnant women the option to purchase coverage in the exchange outside of the annual open enrollment period. As it was originally written, CA AB1102 would have allowed a pregnant woman access to a new health plan when she becomes pregnant, but only if she did not already have minimum essential coverage. AB1102 passed the Assembly in June, but in July the text of the legislation was altered significantly. The revised version (which is now filed as inactive with the Senate) simply says that an applicant who is rejected for coverage – for any reason, including attempting to enroll outside of open enrollment – shall be directed to MRMIP and/or Covered California for more assistance.
MRMIP (California Major Risk Medical Insurance Program) is the state’s high risk pool. AB1102 was introduced by Assemblymember Miguel Santiago, and I spoke with his office about the changes to the bill. They said that the language of the bill was adjusted once it was brought to their attention that MRMIP is still available in California, and serves as an option for a pregnant woman – or anyone else – who’s trying to enroll in a plan outside of open enrollment. It doesn’t give enrollees the level of choice or premium subsidy that they would get if pregnancy were to be made a qualifying event, and MRMIP still has annual and lifetime benefit maximums. But it’s better than nothing (in most states, the high risk pools are no longer operational now that the ACA has eliminated the concept of pre-existing conditions; high risk pools existed in order to provide coverage for people who were uninsurable in the private market prior to 2014).
In addition to MRMIP, California integrated MCAP enrollment into Covered California as of October 2015. MCAP (Medi-Cal Access Program) offers coverage to uninsured pregnant women who aren’t eligible for no-cost Medi-Cal, and whose income is between 213 percent and 322 percent of the federal poverty level (213 is the upper threshold for no-cost Medi-Cal for pregnant women). A pregnant woman is counted as two people for Medi-Cal and MCAP eligibility, so a single pregnant woman would qualify for MCAP with an income up to $51,294. And MCAP recently eliminated a requirement that women enroll by the 30th week of pregnancy, so women in California who meet the income requirements for MCAP can enroll at any point during their pregnancy.
MRMIP, Medi-Cal, and MCAP all have year-round enrollment for eligible applicants, so they offer options for uninsured women who become pregnant outside of general open enrollment.
Exchange working to fix glitch for pregnant women
A glitch in Covered California’s system has been automatically transferring privately-insured pregnant women to Medi-Cal if their income makes them eligible for Medi-Cal while pregnant. Medi-Cal is available to all adults with income up to 138 percent of the poverty level, but for pregnant women, the income threshold extends up to 213 percent of the poverty level.
So a woman with income between 138 percent and 213 percent of the poverty level would be eligible for a subsidized qualified health plan (QHP) in the exchange if she’s not pregnant, but for Medi-Cal if she is pregnant. And a pregnant women counts as two people for Medi-Cal eligibility determination, but just one person for QHP subsidy eligibility determination, further increasing the number of women whose eligibility status could change with a pregnancy.
Some women have been reporting their pregnancies to Covered California, and the exchange has been automatically switching them to Medi-Cal without confirming that the woman wanted to switch. This has caused some women to lose access to their healthcare providers because of network changes, and the exchange is working as quickly as possible to remedy the problem.
If you’re in this situation, contact Covered California and ask them to switch you back to your QHP. Also, Covered California does not require or recommend that women report their pregnancy to the exchange, unless they want to switch to Medi-Cal (which some women do, since they save a considerable amount of money on premiums and out-of-pocket costs with Medi-Cal).
Outreach targets remaining uninsured
There were still more than 3.8 million uninsured residents in California in 2015, and two million of them were eligible for Medi-Cal or subsidies in the exchange. Covered California ramped up their outreach to focus on those two million people and enroll as many of them as possible during the 2016 open enrollment period. The exchange has noted that while 84 percent of uninsured California residents are aware of the ACA’s penalty for being uninsured, 36 percent don’t know about the subsidies that are available through the exchange to offset the cost of coverage.
Education and outreach continued to be important in round three of Obamacare open enrollment. Covered California has been focusing particularly on Latinos and African Americans, as they have the highest uninsured rate in the state. The exchange is also targeting young, healthy individuals, who are more likely to have put off getting coverage until now. The exchange notes that insuring this population is particularly important in terms of keeping rates sustainable, as they tend to be healthier than people who have already enrolled.
The ACA’s penalty for not having insurance has increased again for 2016. The Kaiser Family Foundation estimates that for people subject to the penalty, it will average $1000 per tax household in 2016 – five times higher than 2014’s average penalty. For people who are uninsured in 2016 and not eligible for an exemption from the penalty, the penalty calculation in 2016 will be 2.5 percent of your household income above the tax filing threshold, OR $695 per adult (plus $347.50 per child under 18, with a household max of $2,085), whichever is more. Use this calculator to see how much you may owe. In many cases – particularly for people who qualify for subsidies – the cost of the penalty would cover several months of health insurance premiums.
Heading into the 2016 open enrollment period, Covered California hired 500 temporary call center workers who are augmenting the exchange’s permanent call center.
Budget and projections for 2016
In May 2015, Covered California revised its 2016 enrollment projection down to 1.48 million people, growing to nearly 2 million by 2019. The exchange had projected 1.7 million enrollees for 2015, but ended up with 1.4 million – a 1 percent net growth over 2014, which put them among the worst-performing exchanges in terms of year-over-year growth. Ultimately, they ended up with 1.57 million enrollees at the close of the 2016 open enrollment period, which was an increase of almost 164,000 over the prior year.
In addition to a smaller estimated enrollment, the exchange is also tightening its budget for fiscal year 2016, which started July 1, 2015. The budget for the 2016 fiscal year was $332.9 million, which represented a $58 million spending cut when compared with 2015. Covered California still had $100 million in federal start-up money that could be used during the 2016 fiscal year, but no further federal funds are available. The bulk of the exchange’s revenue comes from a $13.95/month fee on every policy, and that source is unchanged from the 2015 fiscal year.
Total private plan enrollment in Covered California exceeded 1.4 million people by April 19. The exchange had a goal of enrolling half a million new applicants in private plans for 2015, and more than 495,000 new consumers selected health plans through Covered California between Nov. 15, 2014, and Feb. 22. Between February 23 and May 10, another 117,024 people enrolled in coverage through the exchange as a result of various qualifying events.
By the end of March, total effectuated enrollment in private plans through Covered CA stood at 1,364,659 people (attrition is a normal part of the individual health insurance market – some enrollees don’t pay their premiums, and others cancel their coverage early in the year). In the press release regarding 2016 rates, the exchange noted that effectuated enrollments were still “more than 1.3 million” as of late July (during the second quarter of 2015, total effectuated enrollment grew slightly, reaching 1,393,567 by the end of June).
Covered California is touting better signup rates among Latinos and African-Americans during the 2015 open enrollment period. Enrollment by minorities lagged in 2014, prompting a reallocation of marketing dollars, the launch of a Spanish-language enrollment website, and an increase in bilingual customer service representatives.
Despite the tax credits that are designed to keep exchange coverage affordable, a recent survey found that 44 percent of Covered California enrollees have difficulty paying their premiums, compared with 25 percent of those with employer-sponsored insurance or private coverage purchased outside the exchange. Covered California CEO Peter Lee noted that the ACA’s premium tax credits don’t give enrollees a “free lunch” and explained that even heavily subsidized premium are a heavy lift for low-income enrollees.
2015 renewals… 92% or 65%?
In addition to new enrollees, about 917,930 existing exchange enrollees re-enrolled for 2015. In late January, the exchange reported that they had implemented the renewal process for about 92 percent of people who were eligible to re-enroll. They put the total number eligible to re-enroll at a little over 1 million people; there had been 1.1 million private plan enrollees as of December, but about 85,000 of them were determined eligible for Medi-Cal for 2015. Of those who re-enrolled for 2015, approximately 386,000 people actively shopped for a renewal policy while about 576,000 people were automatically re-enrolled in the same plans from 2014.
In April, however, Avalere Health reported that Covered California had retained only 65 percent of their 2014 enrollees for 2015, which could leave people wondering which number to believe. In reality, they were both correct – it just depends on how you look at it. Avalere’s calculation is based on total enrollment as of April 2014, and the percentage of that number that renewed for 2015. Although the exchange reported that they had renewed coverage for 92 percent of their eligible enrollees, that doesn’t count attrition throughout 2014 (attrition is normal in the individual market, and is to be expected), and is based on the number of people who were enrolled in December who re-enrolled for 2015. But the two re-enrollment data points – 65 percent and 92 percent – are an example of how numbers don’t tell the whole story.
If we just look at total private plan enrollment at the end of the 2014 open enrollment period (1,405,102) versus total private plan enrollment at the end of the 2015 open enrollment period (1,412,200), Covered California increased their private plan enrollment by about 7,000 people in 2015.
California’s SHOP exchange
California’s Small Business Health Options Program (SHOP) exchange lets small employers sign up and offer coverage to their employees year round. Six insurers are offering medical plans through the SHOP: Blue Shield of California, Chinese Community Health Plan, Health Net, Kaiser Permanente, Sharp Health Plan, and Western Health Advantage. As of October 2015, Covered CA’s SHOP exchange has 2,865 participating employers, and provides coverage for 19,465 people.
Small businesses must submit a completed application and the first month’s premium at least five business days before the end of the month to have coverage starting the first day of the following month. Employers determine the amount they’re willing to pay for health insurance, and employees can then select from among all the plan options available in the SHOP exchange; the employer gets one bill each month, but employees have a wide range of plan choices.
In 2015, Covered CA’s SHOP exchange was open to businesses with one to 50 employees. That changed in 2016 however, and businesses with up to 100 employees are now able to purchase coverage. That was supposed to be the case nationwide, but in October 2015, President Obama signed HR1624 into law, keeping the definition of “small group” at businesses with up to 50 employees (the ACA had called for expanding “small group” to include businesses with up to 100 employees starting in 2016).
States were still allowed to expand their definitions of small businesses, and California had already aligned their laws with the ACA. California is one of only four states to expand the definition of small group in 2016. California businesses with up to 100 employees fall under the category of small groups starting in 2016.
Covered California and the state’s private exchange, California Choice, both confirmed that they would open up their exchanges to businesses with up to 100 employees starting in 2016.
The U.S. Department of Health and Human Service’s final 2014 enrollment report showed that 1,405,102 Californians signed up for commercial health insurance between Oct. 15, 2013, and April 19, 2014.
About 800,000 Californian households received premium subsidies to help pay for 2014 coverage. On average, each household received $5,200 in subsidy assistance. About 480,000 of the households also received cost-sharing assistance valued at about $1,200.
The Gallup-Healthways Well-Being Index found that California’s uninsured rate dropped 6.3 points, from 21.6 percent to 15.3 percent, from 2013 to 2014. By mid-2015, it had dropped to 11.8 percent – nearly half of what it had been in 2013.
History of California marketplace
California was the first state to authorize an exchange under the Affordable Care Act, with former Gov. Arnold Schwarzenegger signing legislation in 2010.
While Covered California had the nation’s most successful 2014 open enrollment period in terms of the number of signups (and continues to lead the country in effectuated enrollments in 2015), it has faced some persistent criticisms and issues.
Enrollment by minorities was low in 2014. To address the issue, Covered California boosted funding and resources to better reach minority communities. According to a Covered California press release, the exchange spent more on advertising that targets Latinos, launched a Spanish-language enrollment website, added more than 200 bilingual customer service representatives, and partnered with several organizations for improved outreach. The exchange is continuing their outreach and enrollment efforts in minority communities for 2016.
Limited physician networks and inaccurate physician directories have been an issue for Covered California and for individual health plans. A Health Affairs study found that although Covered California plans do have relatively narrow networks, geographical access to care is not impaired, and providers are not lower-quality than those found in commercial insurance networks outside the exchange.
But in term of the provider directory issues, Covered California and the individual health insurance carriers in the state have faced significant criticism. Covered California removed its online physician directory due to errors for several weeks in October 2013 and again in February 2014; it has not yet been restored.
Class-action lawsuits were filed against several insurers in July and September 2014 alleging that the companies provided incomplete or inaccurate information about networks or provided network information too late to allow consumers to switch to other plans. In November 2014, the California Department of Managed Health Care (DMHC), the state agency that regulates health plans, ruled that Anthem Blue Cross and Blue Shield of California misled consumers about the size of their physician networks. Both companies disputed the findings.
In August 2014, the California Legislature passed SB 964, which authorized the DMHC to scrutinize the networks for plans sold on Covered California as well the networks of Medi-Cal plans. Gov. Brown signed the bill in October 2014, despite opposition from the California Department of Finance as well as the California Association of Health Plans, a trade association. A 2015 audit of the provider directories maintained by each health insurer found multiple errors in directories for several carriers.
In January 2015, the California Department of Insurance issued emergency regulations to address network access. The regulations specify standard wait times for various medical procedures, require insurers to provide information about physicians, and mandate that provider directories be updated weekly and that directories be available online and in hard copy. The regulations also require insurers to arrange out-of-network care if an in-network provider isn’t accessible.
Legislation was introduced in response to the criticisms of provider directory accuracy, and in October 2015, Governor Brown signed SB137 into law. SB137 will take effect in July 2016 and will require health insurance carriers to maintain accurate and updated provider directories.
California health insurance exchange links
California Health Benefit Exchange
Information about exchange planning and development
State Exchange Profile: California
The Henry J. Kaiser Family Foundation overview of California’s progress toward creating a state health insurance exchange.